Terms & Conditions of Sale
We charge a non-refundable fee of £2.50 on all transactions. This covers administration costs and enables us to provide a dedicated booking service.
This charge does not apply to Access Register members, Groups of 10+, School Groups and Rep Friends.
Birmingham Rep offers optional Ticket Protection to protect your transaction through the provider Ticket Plan.
For a fraction of the cost of your tickets, Ticket Protection allows you to re-coup 100% of the paid ticket price (including the associated transaction fee) if you are unable to make it to your event. Ticket Protection must be purchased at the same time as your ticket purchase, it cannot be purchased retrospectively. One Ticket Protection item must be purchased per ticket to ensure all tickets within your transaction are protected.
Please note, this is not an insurance policy nor covered by the Financial Services Compensation Scheme. Any refund will be managed by Ticket Plan Group on behalf of Birmingham Rep.
To claim your refund, please visit www.ticketplangroup.com/refund-application-form and complete an online refund application form, or email email@example.com in order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.
Only one offer or concession can be applied per ticket. Offers/concessions are subject to availability and may be capped.
Reservations must be paid for within three working days of the reservation (or before 1 hour prior to the performance if your reservation is made within three days prior to it).
Ticket exchanges are subject to availability and are only possible for the same production. An exchange will incur a fee of £2 per ticket, and is available up to 48 hours before the performance. A price difference may occur.
Tickets are non-refundable.
Please check the age guideline for specific productions before booking. We ask that you do not bring children under the age of 5 into the auditorium, unless you are attending a Family Production or a specific Relaxed or Chilled Performance.
Babes in Arms
Babes In Arms tickets are available for all Rep family performances for infants under 2 years old and are charged at a nominal rate of £2. If the performance is designed for children under 2 years, babes in arms tickets will not be available. Babes in arms sit on the lap of a parent or guardian and do not have access to a seat of their own.
We recommend booking tickets at level access and on the end of a row in case you need to leave the auditorium during the performance.
In addition, we programme Relaxed Performances, which are ideal for anyone who wants to bring a baby to the theatre. Please call the Box Office on 0121 236 4455 or email firstname.lastname@example.org to book your Babes in Arms ticket and we can advise where best to sit and the theatre’s protocol.
0121 236 4455 (Mon-Sat, 12 noon – 6pm)