Terms & Conditions
Birmingham Rep – Terms and Conditions of Sale
- We charge a transaction fee of £2.50 on all payment types. This covers administration costs and enables us to provide a dedicated booking service. This charge does not apply to group bookings over 50 and school group bookings. We also waive this charge if you are a REP Friend. Please note the £2.50 transaction fee is non-refundable.
- Reservations must be paid for within three working days of the reservation (or before 1 hour prior to the performance if your reservation is made within three days prior to it).
- Ticket exchanges are subject to availability, only possible for the same production, incur a fee of £2.00 per ticket, are available up to 48 hours before the performance and a price difference may occur. This fee is waived if COVID related.
- Tickets are non-refundable but exceptions can be made at the discretion of a manager if COVID related.
In light of the uncertainty around the developing COVID situation in the UK, and in order to best protect our staff, company and audiences, we are from today mandating that face coverings be worn at all times within Birmingham Rep including the auditorium during performances. Our staff will also be wearing face coverings at all times. The only exceptions to this are for those who are exempt from wearing face coverings, those under 12 years of age, and when eating or drinking during your visit.
This comes into effect from Wednesday 1 December 2021 and will continue until further notice.
If you have already booked tickets for a performance and feel you are unable to comply with this requirement, we will be happy to offer you a credit note for a future booking at The Rep. Please contact the Box Office on 0121 236 4455 to discuss.
Mandating mask wearing is in addition to the COVID-safe practices we already have in place, and we will be continuing those and extending as necessary.
We will keep all arrangements under review and will update our COVID safety webpage accordingly.
Thank you for your support and help in keeping us all safe.