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Nativity The Musical 2019 Production Image. St Bernadette's school children cheering around school teacher who is centre stage

Booking Information

All the information you need to know before you book

Book online:

You can book tickets through this website 24 hours a day but if you’d prefer to speak to someone, or have any questions about your visit, please email or call us. Just click on our ‘What’s On’ section to choose from the shows we have available and select your desired show and date.

Contact us:

Email our Box Office at or call 0121 236 4455.   Our friendly team will guide you through your booking and answer any questions you may have about your visit.

The phone lines are open Monday to Friday from 12 noon to 6pm. On Saturdays, our phonelines will be open from 12 noon to 6pm (or 4pm if there is no evening performance scheduled).

Opening hours:

On performance days, counter services will open 90 mins before the start of the performance (with some exceptions). On non-performance days our Box Office counter service would be closed. For performance times and dates, please visit our What’s On section.

We’re closed on Sundays and Bank Holidays unless we have a performance (but you can still book via our website on these days).

Transaction Fees

We charge a transaction fee of £3.50 on all payment types. This covers administration costs and postage and enables us to provide a dedicated booking service.

This charge does not apply for Rep Friends, Access Register members, Groups of 10+ and School Groups,

Full list of terms and conditions.


Ticket Protection

Birmingham Rep offers optional Ticket Protection to protect your transaction through the provider Ticket Plan.

For a fraction of the cost of your tickets, Ticket Protection allows you to re-coup 100% of the paid ticket price (including the associated transaction fee) if you are unable to make it to your event.

Please see below for full terms and conditions. Please note, this is not an insurance policy nor covered by the Financial Services Compensation Scheme. Any refund will be managed by Ticket Plan Group on behalf of Birmingham Rep.

How to book

1. Select the event you wish to attend and choose your seats

2. Select Ticket Protection as an optional item. One Ticket Protection item is required per ticket to ensure all tickets within your purchase are protected. Click ‘Add to basket’ followed by ‘Continue to basket’.

3. Click ‘Checkout’ and complete your purchase

Please note, Ticket Protection must be purchased at the same time as your ticket purchase, it cannot be purchased retrospectively.

How do I claim a refund?

Please visit and complete an online refund application form, or email in order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.

Ticket Protection Terms and Conditions

For full terms and conditions of Ticket Protection, including any exclusions, please click the button below.

click here for TERMS AND CONDITIONs

Ladywood & Erdington Offer

We’re pleased to offer discounted tickets to residents of Ladywood and Erdington for these selected performances.

To book your tickets, simply call our Box Office on 0121 236 4455 (Mon-Sat, 12 noon – 6pm) and quote ‘Ladywood/Erdington Neighbourhood‘. We will require proof of your address and tickets can only be collected on the day of the performance.

We hope to see you soon,
The Rep Team