Complaints Policy
About this policy
This policy sets out how to make a complaint to, and the procedure that will be followed by, Birmingham Repertory Theatre Limited.
We are committed to maintaining high standards across all aspects of our work. Whilst we take great care to ensure that we provide all our services efficiently, courteously and to a high standard, we accept that concerns or complaints may be made. We welcome the opportunity to put things right for the person or organisation that has made a complaint and recognise complaints as a valuable tool in order to learn and continuously improve our ways of working.
Who we are
The Birmingham Repertory Theatre Limited is a private limited company registered in England and Wales (CRN 00295910), and an independent charity registered in England and Wales (Number 223660).
Birmingham Rep (ICO registration ZA312433) is the Data Controller for any personal information we process.
For this policy “we”, “us”, “our” and “Birmingham Rep” refer to The Birmingham Repertory Theatre Limited.
How to make a complaint
Making a complaint to The Rep
If you wish to make a complaint about how we are using your data, please email data@birmingham-rep.co.uk.
Data protection complaints include:
• A data breach which has impacted you;
• The Rep’s response to a Data Subject Access Request or other privacy rights request;
• How long The Rep is keeping your personal information;
• The accuracy of information we hold about you;
• The security measures The Rep has in place to protect personal information;
• How The Rep has profiled you;
• Any other data protection matter.
All data protection complaints will be logged and acknowledged within 5 working days. We aim to provide a full response to a complaint as quickly as possible and within 14 days of receipt. If we need longer, we will tell you why and when we expect to make further contact.
Further information on how we deal with data complaints can be found in our Privacy Policy.
Making a complaint to the ICO
Where you take the view that your personal data is processed in a way that does not comply with the UK GDPR, we encourage you to contact us directly to resolve your complaint in the first instance. However you have a specific right to lodge a complaint with the ICO at any point.
Complaints to the ICO may be raised via the ICO website: https://www.ico.org.uk
Download the full COMPLAINTS Policy
Contact us
Questions, comments, and requests about this Policy are welcomed.
Email us: complaints@birmingham-rep.co.uk
Write to us: Birmingham Rep, 6 Centenary Square, Birmingham, B1 2EP