Thu 8 Jan Performance Update:

Today’s performances of Sherlock Holmes and The 12 Days of Christmas and Anansi The Spider are due to go ahead as planned. If you are joining us today, please allow extra time for your journey.

If you have any queries, please email ticket.services@birmingham-rep.co.uk or use our web chat feature, by clicking the Green icon at the bottom right side of your screen, to speak to a member of our team.

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Birmingham Rep in Centenary Square, Birmingham

Complaints Policy

About this policy

This policy sets out how to make a complaint to, and the procedure that will be followed by, Birmingham Repertory Theatre Limited.

We are committed to maintaining high standards across all aspects of our work. Whilst we take great care to ensure that we provide all our services efficiently, courteously and to a high standard, we accept that concerns or complaints may be made. We welcome the opportunity to put things right for the person or organisation that has made a complaint and recognise complaints as a valuable tool in order to learn and continuously improve our ways of working.

Who we are 

The Birmingham Repertory Theatre Limited is a private limited company registered in England and Wales (CRN 00295910), and an independent charity registered in England and Wales (Number 223660). 

Birmingham Rep (ICO registration ZA312433) is the Data Controller for any personal information we process.  

For this policy “we”, “us”, “our” and “Birmingham Rep” refer to The Birmingham Repertory Theatre Limited.

 

Download the full COMPLAINTS Policy

 

Contact us 

Questions, comments, and requests about this Policy are welcomed.  

Email us: complaints@birmingham-rep.co.uk

Write to us: Birmingham Rep, 6 Centenary Square, Birmingham, B1 2EP