Terms and Conditions of Sale

Tickets

Tickets reserved by telephone, email or in person must be paid for within three working days of the reservation. If your reservation falls within three days of your attendance, you have until one hour before the start of the performance to pay in full.

Transaction fees

As of 15 January, we now charge a transaction fee of £2.50 on all payment types. This covers administration costs and postage and enables us to provide a dedicated booking service. This charge does not apply to transactions under £10, group bookings over 50 and school group bookings. We also waive this charge if you are a REP Friend.

Please talk to a member of our BOX office team if you require further information.

Discounts and Concessions

Concessions are not available for all performances. Not all concessions are available online. They are limited and are therefore subject to availability. Only one discount per ticket applies. Any discount priced tickets must be requested at the time of booking and the Sales Team may ask to see proof of entitlement before selling tickets at discount prices. All discounts are subject to availability where applicable and can be withdrawn at the discretion of the Theatre Management without prior notice, and do not apply to tickets already purchased.

Limited Release £10 and £15 tickets

We offer a percentage of seats at £10 and £15 as an alternative to standard concessions across most of our productions.

These are limited and subject to availability. No additional discount or incentive may be applied to this ticket price.

Delivery of tickets

You have the option of printing your tickets at home or having them posted to you. If you book within 4 days of the performance, you will have the option to collect them from the box office. We strongly advise collecting tickets no later than 30 minutes before the start of the performance.

Access Register

The Access Register is open to customers, and those who book on behalf of those customers, who are restricted in their ability to access the services provided by Birmingham Repertory Theatre, as defined by the Disability Discrimination Act (2005). 
A complimentary ticket for an Assisting Companion is available for a disabled person who requires the support of another person to access Birmingham Repertory Theatre and its services. The use of this service is monitored and anyone found to be misusing the service will be removed from the Access Register and their benefits withdrawn.

Exchanges and Refunds

On occasion, exchanges may be available up to 48 hours before the performance. Exchanges are only possible for the same production and will incur a fee of £2 per ticket exchanged. If the exchanged tickets are more expensive, the price difference will be charged.

The Venue Management will not accept tickets for re-sale unless the performance in question is sold out. The re-sale of any tickets taken back by The BOX cannot be guaranteed. Unfortunately, tickets are non-refundable.

Latecomers

Every effort will be made to ensure the admittance of latecomers within a suitable break in the performance but admission can not always be guaranteed. The layout of a theatre space may sometimes prevent the unobtrusive admission of latecomers and for this reason we regret that we are unable to admit latecomers into the Door Studio.

General

The Theatre Management reserves the right to refuse admission to the Theatre and to request any ticket holder to leave the Theatre. All tickets are sold subject to the Theatre Management's right to alter the advertised programme or cast in the event of illness or unavoidable cause, without prior notification. The Theatre Management reserves the right, in extreme circumstances, to cancel any performance without notice. Every effort will be made to contact customers in advance and a full refund will be provided. The Box Office will advise all customers regarding suitability of a show for Minors where an age guideline is not advertised. All customers must be accounted for in the auditoria and to this end passes for babes-in-arms are available for our Christmas productions and for First Stages productions. The use of cameras, video and audio equipment within the auditoria is strictly prohibited. Mobile phones, pagers and watch alarms are an irritant to both actors and audience and must be switched off prior to entering the auditorium. Thank you

Privacy Notice

The REP “we” promise to respect any personal data you share with us, or that we get from any other organisation, and keep it safe.  We aim to be clear when we collect your data and not do anything you wouldn't reasonably expect.

Developing a better understanding of our audiences and supporters through their personal data allows us to improve our service, make better decisions, fundraise more efficiently and therefore helps us to achieve our mission to create a vibrant programme of world class performances that enrich the lives of the communities we serve, and inspires artists to make their best work with us.

We operate an 'opt-in only' communication policy. This means that we will only send marketing communications to those that have explicitly stated that they are happy for us to do so via their preferred channel(s) (email, SMS, phone or post).

If you would like to receive communications from us but have not opted in or would like to adjust your preferences, please contact us on 0121 245 2000 or ticketservices@birmingham-box.co.uk