Booking Information
All the information you need to know before you book
Book online
You can book tickets through this website 24 hours a day but if you’d prefer to speak to someone, or have any questions about your visit, please email or call us. Just click on our ‘What’s On’ section to choose from the shows we have available and select your desired show and date.
Opening hours
On performance days, counter services will open 90 mins before the start of the performance (with some exceptions). On non-performance days our Box Office counter service would be closed. For performance times and dates, please visit our What’s On section.
We’re closed on Sundays and Bank Holidays unless we have a performance (but you can still book via our website on these days).
Contact us
Email our Box Office at ticket.services@birmingham-rep.co.uk or call 0121 236 4455. Our friendly team will guide you through your booking and answer any questions you may have about your visit.
The phone lines are open Monday to Friday from 12 noon to 6pm. On Saturdays, our phonelines will be open from 12 noon to 6pm (or 4pm if there is no evening performance scheduled).
A Theatre for Everyone
The Rep is proud to be a space where people from all backgrounds, identities and communities come together to share stories, experiences, and creativity.
We are committed to creating a safe, respectful, and inclusive environment for audiences, participants, visitors, and team members.
Discrimination and harassment will not be tolerated and we reserve the right to ask anyone behaving unacceptably to leave the premises.
If you experience or witness anything that concerns you during your visit, please speak to a member of our team. We are here to ensure everyone has a positive, memorable, and enjoyable time. This is your theatre. Help us keep it respectful and welcoming – for everyone.
Transaction Fees
We charge a transaction fee of £3.50 on all payment types. This covers administration costs and enables us to provide a dedicated booking service.
Tickets can be posted for an additional £2 charge.
This charge does not apply for Rep Friends, Access Register members, Groups of 10+ and School Groups,
Full list of terms and conditions
Ticket Protection
Birmingham Rep offers optional Ticket Protection through provider Ticket Plan.
For a fraction of the cost of your tickets, Ticket Protection allows you to re-coup the paid ticket price (excluding transaction fee), if you are unable to make it to your event.
Please see below for full terms and conditions, which include what circumstances a refund can be approved for.
Please note, this is not an insurance policy nor covered by the Financial Services Compensation Scheme. Any refund will be managed by Ticket Plan Group on behalf of Birmingham Rep.
Ticket Protection Terms and Conditions
For full terms and conditions of Ticket Protection, including any exclusions, please click the button below.
VIEW FULL TERMS AND CONDITIONs
How to book
1. Select the event you wish to attend and select. your seats
2. Select Ticket Protection as an optional item. One Ticket Protection item is required per ticket to ensure all tickets within your purchase are protected. Click ‘Add to basket’ followed by ‘Continue to basket’.
3. Click ‘Checkout’ and complete your purchase
Please note, Ticket Protection must be purchased at the same time as your ticket purchase, it cannot be purchased retrospectively.
How do I claim a refund?
Please visit www.ticketplangroup.com/refund-application-form and complete an online refund application form, or email refunds@ticketplangroup.com in order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.
Single Seat Policy
When booking online, you may notice that you are unable to leave a single seat free when making your selection. If this happens you will need to make an alternative selection.
If single seats do occur, this is often a result of simultaneous bookings online and is sadly unavoidable. This policy is in place as, when single seats are left, they are very likely to remain unsold and this affects the occupancy and does not allow for groups to book together when events are well sold.
We understand that some of our customers have access requirements, and we will always do our best to make sure that those needs are met.
If you are having difficulty booking online as it leaves a single seat, please do email our Box Office at ticketservices@birmingham-rep.co.uk or call 0121 236 4455.