Careers and Vacancies - Birmingham Rep
Marketing Campaign Officer

Job Title:                                             Marketing Campaign Officer

Department:                                        Marketing & Communications

Who you report to:                              Marketing Campaign Manager

Who reports to you:                             NA

Salary:                                                £21,656 (Officer level 2)

Hours:                                                 39 hours per week TOIL 

Probation Period:                                3 months

Holiday entitlement:                           20 rising to 25 days over 5 years + public holidays 

Background:

The Marketing Campaign Officer works within the Marketing and Communications team to co-ordinate and deliver all marketing campaign activity.

The aim of your job is:

To increase and diversify audiences

To improve income generation

To encourage and develop customer loyalty & retention

To raise the profile of The REP

To research and develop new markets

To communicate the brand values of the organisation

To provide excellent customer service to customers and visitors to The REP

 

What your main duties cover:

  • Work closely with the Campaign Manager  to define marketing campaign plans for each production, season, event or service
  • Write direct mail and email copy for campaigns, ensuring a congruent message and language appropriate to each target group
  • Collaborate inter-departmentally with teams to define product types and audience profiles
  • Work with the Campaign Manager to define audience targets for direct marketing and e-marketing purposes
  • Identify and extract mailing lists of target groups for direct marketing & e-marketing activity, ensuring that appropriate exclusions have been identified
  • Ensure planned and cost efficient purchase of mailing and e-mailing services 
  • Maintain excellent supplier relationships and explore regular new budget efficiencies
  • Work with the marketing team to define cross-selling and packaging opportunities for direct marketing purpose
  • Support the Campaign Manager in the creation and delivery of print & digital content for productions and event
  • Commission programme content and advertising to support campaign activity
  • Monitor and analyse impact of all campaign activity, adjusting activity accordingly
  • Co-ordinate and deliver social media campaign activity as part of agreed strategy
  • Ensure birmingham-rep.co.uk is current and that production and event pages are kept fresh, accurate and inviting with a strategic call to action
  • Work across teams to develop new ways of presenting the work of The REP to stimulate new audience engagement through the website
  • Support the PR Manager in campaign related press activity, photo-calls, basic press releases, photo-editing and interview coordination.
  • Work with all members of the Marketing & Communications team to provide press & VIP desk cover and press hosting duties on press nights, organising ticket, programmes and other information for the media and ensuring a good level of customer care
  • Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety, Data Protection & Safeguarding
  • Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself
  • Support the organisation and its staff through the effective use of the performance management system
  • Any other reasonable duties required for the smooth running of the Marketing & Communications Team

COMPETENCIES:

=         Achieving Results – actively contributes to organisational success at various levels

=         Attention to Detail – supports quality through accuracy and efficiency

=         Communication – ensures good flow of relevant information to create mutual understanding

=         Customer Orientation – positively influences customer opinions and behaviours

=         Data Analysis – uses information to positively inform business decisions

=         Planning and Organising – plans, schedules and prioritises tasks to deliver a programme

=         Time Management – plans and exercises control over time allocated to activities

PERSON SPECIFICATION

To fulfil the post of Marketing Campaign Officer, the ideal candidate will possess the following qualities, skills and attributes:

Work related experience:

=         A good track record in managing multiple tasks, working to deadlines and responding well under pressure.

=         At least two years experience of working in a busy marketing or communications department in the arts or non-profit sector.

=         Demonstrable achievements in successfully delivering sales targets.

=         Demonstrable achievement in exploring new marketing initiatives.

=         Demonstrable solid experience of campaign management.

=         Experience of dealing with people effectively and diplomatically.

=         Experience of budgetary management and control.

=         Experience of database management and research.

=         Working knowledge of Microsoft Office packages, specifically Word, Power Point and Excel.

Demonstrable understanding of:

=         Key issues in audience development and diversity.

=         The value of relationship and stakeholder management.

=         The power and diversity of communication.

 

Disposition:

=         Excellent communicator with very strong negotiating skills – face to face, over the telephone, in written correspondence.

=         Ability to deal tactfully with sensitive information and work diplomatically with a wide diversity of people.

=         Professional attitude with a commitment to delivering the highest quality of work and engendering high standards from others.

=         Meticulous approach to tasks, which, once started, are then successfully completed.

=         Attention to detail especially where planning events.

=         Creative aptitude and the ability to think laterally about issues and problems.

=         Self motivated, with the ability to work with the minimum of supervision and take initiative where appropriate.

=         Team worker able to organise and motivate others.

=         Ability and willingness to work flexible hours.

Interests:

=         A passionate interest in contemporary culture and particularly theatre.

=         A keen interest in learning new skills and furthering your breadth of knowledge concerning marketing and audience development.

=         A commitment to furthering the aims of The REP

 

Location

BRT

Department

Marketing

Salary

£21,656

Closing Date

Sun, 30 Jul 2017

Apply Now

Assistant Theatre & Sales Manager

 

Job Title                                          Assistant Theatre & Sales Manager

Department:                                   Theatre & Sales Team

Who you report to:                         Theatre Sales Manager

Who reports to you:                       Theatre & Sales Assistants

Salary:                                                  Officer 3 Grade - £11.25 per hour

Hours:                                                  20 hours per week (annualised)

Probation Period:                            3 months

Holiday entitlement:                     20 rising to 25 days + public holidays

 

Background:      

Assistant Theatre & Sales Managers work across the Box Office and Theatre Management functions within the Theatre & Sales Team and are responsible for servicing the needs and ensuring the safety of customers and visitors to the building.

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide timely and efficient information, guidance and advice to visitors and staff

To promote and sell all events, services and activities for The REP and its partners

To develop customer retention, loyalty and frequency

To ensure the safety, comfort and wellbeing of customers and staff at all times

To coordinate and supervise the work of the Theatre & Sales Assistants

To ensure excellent communication between departments and teams

To support strategies to increase income and attendance

To support the organisation in achieving its CRM aims

To deputise for the Theatre Sales & Theatre Operations Managers

 

What your main duties cover:  

  • Ensure customers’ requirements are delivered and ensure excellent customer service is maintained at all times.
  • Welcome visitors in to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
  • Provide an effective sales and information service to customers, ensuring all queries and feedback are recorded and dealt with appropriately.
  • Line management for Theatre & Sales Assistants & Theatre Assistants (FOH) and supervision of the Theatre Assistant (Performance Cleaning),  ensuring consistent high standards in service delivery and in use of systems, procedures and protocols.
  • Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiriesminister and develop the sales system, scheduling housekeeping, reports and setting up events and activities as required.
  •       Recruitment & selection, training and induction of new theatre and sales staff.
  • Maximise opportunities to promote and sell all events, services and activities to potential customers.
  • Ensure familiarity with all events and activities within the building, including prices, discounts , promotions, memberships and schemes.
  • Deliver proactive campaigns for marketing and fundraising where appropriate.
  • Reconcile and bank sales receipts;  provide appropriate financial, diary and audience reports for other departments as necessary; receive cash deliveries.
  • Support the active development of The BOX ticketing agency.
  • Supervise The Treats operation during performance.
  • Ensure the security and appropriate management of all sales income, including control of cash and reconciliation of banking.
  • House-manage performance shifts, ensuring customers and staff comply with the company’s licensing and health and safety policies at all times.
  • Ensure consistent and effective communication with the Catering,  Technical and Stage Management prior to and during performance sessions.
  • Maintain and monitor  venue safety and security, taking appropriate action where necessary; undertaking locking-up duties as required.
  • Report all reactive maintenance and repair issues through the appropriate systems.
  • Support relevant receptions, press & public relations events, parties and other non-performance events where necessary.
  • Produce daily performance reports advising on any necessary action required for health & safety, cleaning, building repair or licensing compliance or to improve existing standards of customer service.
  • Lead safe evacuation procedures in an emergency situation

General

  • Deputise for Theatre Operations or Theatre Sales Managers in the case of emergencies.
  • Liaise with relevant Library of Birmingham staff as and when necessary.
  • Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
  • Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
  • Support the organisation and its staff through the effective use of the performance management system.
  • Any other reasonable duties required to ensure the smooth running of the Theatre & Sales Team.

Qualifications:

  • Good standard of literacy and numeracy.
  • CLAIT, ECDL or similar.
  • Personal License Holder.
  • SIA desirable.
  • First Aid and BSL desirable.

Previous Experience:

  • Excellent customer service skills are essential.
  • Experience in a customer focused environment  is essential.
  • Ability to manage large groups of people effectively is essential.
  • Knowledge of fire evacuation procedures and protocols is essential.
  • Ability to use a range of computer applications confidently and accurately is essential.
  • Experience of supervising complex teams is desirable.
  • Experience of cash handling and reconciliation is desirable.
  • An interest and knowledge of the theatre is desirable.

Personal attitudes:

  • Positive and helpful attitude.
  • Flexibility, dedication and commitment.
  • Ability to assess situations and make appropriate decisions.
  • Willingness to learn new skills and activities.
  • Ability to work and contribute as a member of a team.
  • Excellent communication and interpersonal skills.
  • Works well under pressure and to deadlines.
  • Responsible and responsive.
  • Understands the importance of good internal and external customer relations.
  • An excellent eye for detail and a commitment to excellence.
  • High dress & appearance standards and excellent time keeping.
  • Reliable and takes a positive and enthusiastic approach to work.
  • Ability to work weekends, evenings and unsociable hours.

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

  •       Achieving Results – actively contributes to organisational success at various level
  •       Safety Orientation – actively considers the safety and wellbeing of self, customers and staff
  •   Customer Orientation – positively influences customer opinions and behaviours
  •   Dealing With Difficult Situations – steers people toward a constructive outcome
  • Working With Others – brings people together, shares information, builds trus
  • Ability To Work On Own Initiative – responds to challenges and takes responsibilit
  • Procedural Adherence – supports and develops policies, procedures and systems of work

Location

BRT

Department

Sales

Salary

£11.25 per hour 20 hours per week

Closing Date

Sun, 30 Jul 2017

Apply Now

Maintenance Assistant

  • =        General building maintenance, e.g. basic decorating and repairs, carpet tile replacement,     ceiling tile replacement, etc.
  • =        Auditorium chair maintenance.    
  • =        Lamp rounds.
  • =        General housekeeping e.g. plant rooms, maintenance workshop etc.
  • =        Basic carpentry e.g. replacing door closes, replacing hinges etc.
  • =        Basic plumbing e.g. blocked toilets, system repair and replacement.
  • =        Point of contact for contractors.
  • =        Assisting Senior Maintenance Officer with building projects e.g. installing network cabling, installing new lighting
  • =        Reactive tasks resulting from daily reports
  • =        General portering.
  • =        Assisting with front of house and back of house exhibitions and displays.
 

Location

BRT

Department

Production Stage

Salary

£8.45 per hour

Closing Date

Sun, 20 Aug 2017

Apply Now

Security Concierge

 

 

Job Title:                                       Security Concierge

Department:                                  Theatre Operations

Who you report to:                         Theatre Operations Manager

Who reports to you:                       NA

Salary:                                          Assistant Grade 3 - £8.48per hour

Hours:                                          20 hours per week (annualised) x 2

Probation Period:                            1 month

Holiday entitlement:                     20 rising to 25 days + public holidays

 

Background:      

The Security Concierge is responsible for ensuring the safety and wellbeing of customers and visitors to the building.

The aim of your job is:

To provide timely and efficient information, guidance and advice to visitors and staff

To develop customer retention, loyalty and frequency

To ensure the safety, comfort and wellbeing of customers and staff at all times

To care-take the foyer spaces within the theatre

To support the organisation in achieving its CRM aims

To discourage any local nuisance

To provide a security presence that prevents and detects crime

 

  • What your main duties cover:  
  • Ensure customers’ requirements are delivered and ensure excellent customer service is maintained at all times.
  • Welcome visitors in to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
  • Provide an effective sales and information service to customers, ensuring all queries and feedback are recorded and dealt with appropriately.
  • Work closely with the Assistant Theatre & Sales team to ensure the seamless customer care and management of the public spaces.
  • Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiries.
  • Patrol all public spaces of the building ensuring security of customers, staff, stock, fixtures and fittings.
  • Care-take the foyer spaces, ensuring publicity materials are up to date, rubbish is disposed of, small cleaning jobs are done, furniture is in place, IT is working, signage is in place tec.
  • Monitor CCTV as and when necessary; support with bag-checking and any other security measure.
  • Deal with any anti-social or disruptive behaviour firmly and assertively whilst maintaining a customer focus.
  • Act as relief duty manager , ensuring customers and staff comply with the company’s licensing and health and safety policies at all times.
  • Ensure consistent and effective communication with the Catering, FOH and Cleaning staff prior to and during performance sessions.
  •  Maintain and monitor venue safety and security, taking appropriate action where necessary; undertaking locking-up duties as required.
  • Report all reactive maintenance and repair issues through the appropriate systems
  •  Support safe evacuation procedures in an emergency situation

General:

  • Liaise with relevant Library of Birmingham staff as and when necessary.
  • Work closely with the Street Wardens, local Police and Community Support Officers and the Library of Birmingham security team.
  • Promote good practice under the Crowded Places Programme and liaise with CTU.
  • Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
  • Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
  • Support the organisation and its staff through the effective use of the performance management system.
  • Any other reasonable duties required to ensure the smooth running of the Theatre & Sales Team.

Qualifications:

  • Good standard of literacy and numeracy.
  • CLAIT, ECDL or similar.
  • Personal License Holder.
  • SIA is essential.
  • First Aid and BSL desirable.

Previous Experience:

  • Excellent customer service skills are essential.
  • Experience in a customer focused environment  is essential.
  • Experience in a security role is essential.
  • Ability to manage large groups of people effectively is essential.
  • Knowledge of fire evacuation procedures and protocols is essential.
  • Ability to use a range of computer applications confidently and accurately is essential.
  • Experience of cash handling and reconciliation is desirable.
  • An interest and knowledge of the theatre is desirable.

Personal attitudes:

  • Positive and helpful attitude.
  • Flexibility, dedication and commitment.
  • Ability to assess situations and make appropriate decisions.
  • Willingness to learn new skills and activities.
  • Ability to work and contribute as a member of a team.
  • Excellent communication and interpersonal skills.
  • Works well under pressure and to deadlines.
  • Responsible and responsive.
  • Understands the importance of good internal and external customer relations.
  • An excellent eye for detail and a commitment to excellence.
  • High dress & appearance standards and excellent time keeping.
  • Reliable and takes a positive and enthusiastic approach to work.
  • Ability to work weekends, evenings and unsociable hours.

Competencies:

 

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

=         Achieving Results – actively contributes to organisational success at various levels

=         Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

=         Customer Orientation – positively influences customer opinions and behaviours

=         Dealing With Difficult Situations – steers people toward a constructive outcome

=         Working With Others – brings people together, shares information, builds trust

=         Ability To Work On Own Initiative – responds to challenges and takes responsibility

     =         Procedural Adherence – supports and develops policies, procedures and systems of work

Location

BRT

Department

Theatre Operations

Salary

£8.48 per hour starting September

Closing Date

Sun, 06 Aug 2017

Apply Now

Events Assistants

 

Job Title:                                         Events Assistant 

Department:                                    Events

Who you report to:                         Events Supervisor

Salary:                                            £8.45 

Probation Period:                            1 month

Holiday entitlement:                     20 rising to 25 days + public holidays

 


Background:

               

The Events Staff are responsible for servicing the hospitality requirements of a wide variety of clients.

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP & LoB

To provide a clean, tidy and welcoming environment for customers, visitors and staff

To deliver service of a high quality and standard in a timely and efficient manner

To support the organisation in achieving its CRM aims

 

What your main duties cover:  

Prepare rooms for all events: ensuring layout, equipment, catering and all other elements are exactly as per the function brief

Lay up and serve food and beverages as per the function brief, ensuring dietary sensitivities are protected at all times

Maintain a clean and tidy environment at all times in all public areas of service

Meet and greet guests in a polite and well-informed manner

Be prepared for both the event and the clientele

Make and serve hot beverages, biscuits and cakes as required

Wash and dry all in house crockery and serving equipment at the end of service

Cash-up and reconcile till at end of shift when necessary

Return room set-ups to standard at the end of each event

Support the efficient delivery of all event catering needs

Follow all protocols as defined by the Banqueting Manager

Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others

Undertake any specific or seasonal cleaning as required

Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.

Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.

Any other reasonable duties required for the smooth running of the Events  Team

Qualifications:

  • General standard of literacy and numeracy is a requirement
  • Food Hygiene Certificate essential

Previous Experience:

  • Experience of serving in a corporate environment is essential.
  • Experience in a customer focused environment is essential
  • An interest and knowledge of the theatre or arts in general is desirable.

Personal attitude/ attributes:

  • Positive and helpful attitude.
  • Flexibility, dedication and commitment.
  • Willingness to learn new skills and activities.
  • Ability to work and contribute as a member of a team.
  • Excellent communication and interpersonal skills.
  • Works well under pressure and to deadlines.
  • Understands the importance of good internal and external customer relations.
  • An excellent eye for detail and a commitment to excellence.
  • High dress & appearance standards and excellent time keeping.
  • Reliable and takes a positive and enthusiastic approach to work.
  • Ability to work weekends and evenings and unsociable hours.

 

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

=         Attention to detail - supports quality through accuracy and efficiency

=         Achieving Results - actively contributes to organisational success at various levels

=         Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

=         Customer Orientation - positively influences customer opinions and behaviours

=         Working With Others - brings people together, shares information, builds trust

=         Procedural Adherence - supports and develops policies, procedures and systems of work

Location

UVB

Department

Events

Salary

£8.45 ph zero hours contract from September

Closing Date

Sun, 13 Aug 2017

Apply Now