Job Title:                                          Theatre & Sales Assistant

Department:                                    Theatre & Sales Team

Who you report to:                         Assistant Theatre & Sales Managers

Who reports to you:                       NA

Salary:                                         £8.60 per hour (24 hours per week)

                                                    

Probation Period:                          1 month

Holiday entitlement:                     20 rising to 25 days + public holidays

 

Background:

               

Theatre & Sales Assistants work across the Box Office, FOH and Stage Door Reception functions within the Sales & Theatre Team and are responsible for servicing the needs of customers and visitors to the building.

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide timely and efficient information, advice and support to visitors and staff

To promote and sell all events, services and activities for The REP and its partners

To develop customer retention, loyalty and frequency

To support strategies to increase income and attendance

To support the organisation in achieving its CRM aims

 

What your main duties cover:  

SALES:

• Provide an effective sales and information service to all customers, ensuring all queries and feedback are recorded and dealt with appropriately.
• Maximise opportunities to promote and sell all events, services and activities to potential customers.
• Ensure familiarity with all activities within the building, including events, prices, discounts , promotions, memberships and schemes.
• Deliver proactive campaigns for marketing and fundraising where appropriate.
• Accurately record all sales, patron, membership and fundraising data and internal diary entries and bookings on the relevant systems, adopting company procedures and protocols and maintaining a programme of regular housekeeping.
• Reconcile and bank sales receipts;  provide appropriate financial, diary and audience reports for other departments as necessary; receive cash deliveries.
• Support the active development of The BOX ticketing agency and service its clients.
• Maintain accurate logs of customer and visitor comments.
• Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiries.

 

 

STAGE DOOR RECEPTION:

• Welcome visitors and staff in to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
• Direct calls, receive and despatch post and other deliveries as appropriate;
• Liaise with relevant Library of Birmingham staff as and when necessary.
• Monitor the CCTV system and take necessary action as appropriate.
• Report on fire panel activity and act as fire-marshall in the case of evacuation.

CUSTOMER SERVICE:

• Ensure our customers’ requirements are delivered and ensure excellent customer service is maintained at all times.
• Direct our customers in and out of the theatre and to appropriate facilities before, during and after each performance in a friendly and efficient manner.
• Offer sales service to all customers during performances, to include programmes, merchandise, ice creams, confectionery, bar products and other items.
• Operate the till and handle cash in accordance with the theatre’s cash and documentation procedures.
• Check and tidy all front of house areas.
• Remove any rubbish from the auditorium after each performance.
• Communicate and assist, as necessary with all other key personnel within the Theatre & Sales department, to ensure the smooth running of all events.
• Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiries.
• Have knowledge and understanding of first aid and to provide assistance to the qualified first aider.
• Have knowledge of weights and measures and any other relevant rules when serving alcohol.

 

GENERAL:

• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Theatre and Sales team.

Qualifications:

• General standard of literacy and numeracy.
CLAIT, ECDL or similar.
• First Aid and BSL is desirable.

Previous Experience:

• Ability and willingness to develop excellent customer service skills is essential.
• Working knowledge of CRM databases and electronic diary/event management systems is essential.
• Experience in a customer focused environment is essential.
• An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

 

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends, evenings and unsociable hours.

Competencies:

• =         Achieving Results – actively contributes to organisational success at various levels
• =         Business Focus – ensures all actions support organisational aims and objectives
• =         Customer Orientation – positively influences customer opinions and behaviours
• =         Dealing With Difficult Situations – steers people toward a constructive outcome
• =         Procedural Adherence – supports and develops policies, procedures and systems of work
• =         Relationships at Work- develops productive relationships across the organisation

 

Assistant Directing Opportunity

The JMK Trust in partnership with Birmingham Repertory Theatre is offering an Assistant Director Bursary to a participant of the JMK & The REP Directors’ Group. The bursary is an arts scholarship, funded by the Leverhulme Trust that will provide a learning and training opportunity for a talented emerging director, based in the West Midlands who has demonstrated a commitment to directing and a passion for theatre making. The recipient will become a Leverhulme Arts Scholar. 

The role

We are looking for an Assistant Director for Melly Still’s upcoming production of The Lovely Bones by Alice Sebold, adapted by Bryony Lavery. 

The assistant director will need to be available for:

W/C Monday 30^th July 2018: Rehearsals, Northampton Royal & Derngate

W/C Monday 6^th August 2018: Rehearsals, Northampton Royal & Derngate

W/C Monday 13^th August 2018: Rehearsals, Northampton Royal & Derngate

W/C Monday 20^th August 2018: Rehearsals, Northampton Royal & Derngate

W/C Monday 27^th August2018: Production Week, Northampton Royal & Derngate

Friday 31^st August 2018: Preview 1, Northampton Royal & Derngate

Wednesday 5^th September 2018: Press Night, Northampton Royal & Derngate

          Saturday 22^nd September: Last performance at Northampton Royal & Derngate

And subsequently to attend the get-in and opening performances of the following runs -

Tuesday 25^th September to Saturday 6^th October 2018: Performances Liverpool Everyman

Tuesday 9^th October to Saturday 20^th October 2018: Performances Northern Stage

Tuesday 23^rd October to Saturday 27^th October 2018: Performances Oxford Playhouse (tbc)

Tuesday 30^th October to Saturday 10^th November 2018: Performances Birmingham Repertory Theatre

Tuesday 13^th November to Saturday 17^th November 2018: Performances at New Wolsey Theatre

As Assistant Director, your duties would include:

 

=         To provide general assistance to the Director.

=         As agreed with the Director, to carry out any research that will inform and benefit the   production.

=         To observe rehearsals and have input to discussions and production meetings.

=         To assist the company in documenting the rehearsal process for the purposes of marketing, archiving and evaluating the project through blogs, social media and other forms as agreed.

=         To observe and assist the Director in the production week as required.

=         To attend and participate in post-show discussions by mutual agreement with the Producers.

=         To support the company whilst the play is in performance as agreed with the Director and Stage Manager, including seeing the production in to touring venues and noting the production on tour.

=         Any further duties as required by the Director.

The bursary recipient will demonstrate a commitment to living and making theatre in the Midlands and will also be or become a participant of the JMK Birmingham REP Directors’ Group and as part of the bursary will also be responsible for working with the JMK Artistic Coordinator, and The REP to support and facilitate the group until next year’s bursary recipient is chosen.

 

 

Bursary

The Leverhulme Bursary consisting of £2,350 will cover the rehearsal and performance period in Northampton until Saturday 22^nd September 2018. Any additional work after that date, including attendance at tour venues will be paid for by The REP at a daily rate of £125 per day.  

Expenses: In addition to the above fee, The REP will provide accommodation in hotels or apartments whilst in Northampton and at partner venues. The REP will also reimburse reasonable standard class return rail fares upon presentation of an invoice and appropriate receipts.  No other out of pocket expenses will be covered. 

 

 

How to apply

Please send a CV and covering letter to Sarah-Katy.Davies@birmingham-rep.co.uk  by 6pm on Monday 7^th May. Interviews will be held on Monday 21^st May 2018.

Please detail:

=         Why you are interested in working with Melly Still on this production of The Lovely Bones.

=         Your relevant experience and what you can bring to the role

=         How this assisting opportunity and involvement in the Birmingham Repertory Theatre  & JMK Trust Directors’ group will contribute to your professional development

=         Your commitment to living and making theatre in the Midlands.

If you have any questions please contact Sarah-Katy.Davies@birmingham-rep.co.uk

 

April 2018

 

Job Title:                     Fundraising Officer (Trusts and Foundations) – Part Time

Department:               Fundraising

Who you report to:     Head of Fundraising

Working hours:           19.5 hours a week

Salary:                       0.5 FTE £23,149 pro rata (Officer Grade 3)

Probation Period:        3 months

Holiday entitlement:   20 rising to 25 days + public holidays

Background:

The Fundraising Officer works to deliver the annual trust and foundation fundraising targets for the company.

The aim of your job is:

 

=         To cultivate and manage relationships with funders, trustees and trust administrators

=         To provide excellent customer service to customers, donors and visitors to The REP

=         To support delivery of The REP’s business plan and fundraising strategy

=         To identify, exploit and target new sources of funding for The REP

=         To develop and submit bids and applications

=         To contribute to the delivery of the annual fundraising income target

=         To provide support to the Head of Fundraising and wider fundraising team

=         To represent and advocate on behalf of The REP at internal and external events

What your main duties cover:

=         Undertake research to identify and approach appropriate grant making trusts and foundations for revenue, capital or project grants

=         Implement appropriate cultivation and communications activity

=         Work with other REP departments to develop, shape and submit suitable bids based on funders areas of interest and requirements

=         Record and process all trusts income, applications and correspondence

=         Manage the reporting requirements of all funders

=         Maintain CRM database ensuring up to date contact details, communications history, and relationships

=         Liaise with other REP departments to monitor project delivery and ensure funders are kept up to date with any deviations or developments

=         Work alongside the Marketing and Fundraising Assistant to ensure funders are correctly thanked and acknowledged

=         Respond to customer queries regarding funded projects

=         Collate and update records for Head of Fundraising to aid reporting and assist with financial reconciliation of trust income

=         Alongside the finance department and relevant colleagues, create budgets and monitor project spend in line with application and reporting requirements

=         Liaise with the Marketing and Fundraising Assistant and PR Manager to exploit opportunities to highlight REP activity and funded projects, maximising on potential PR and support for fundraising campaign activity

=         Plan and organise trusts cultivation events including invitations, catering, ticket and programme allocations, room booking and all other special requirements

=         Work with UVB and other REP internal departments to ensure the smooth running of events

=         Attend events as required to promote The REP, its charitable status and its fundraising aims

=         Monitor relevant sector trends, reports, surveys and policy decisions and provide updates for the Head of Fundraising

General:

=         Maintain a high standard of appearance when working with the public

=         Communicate with and manage volunteers as necessary

=         Maintain regular research into fundraising opportunities, trends and mechanisms

=         Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and the GDPR

=         Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, donors, visitors, staff and yourself

=         Support the organisation and its staff through the effective use of the performance management system

=         Any other reasonable duties required to ensure the smooth running of the fundraising department

Previous Experience:

=         Knowledge of principles of fundraising and at least two years practical experience is essential

=         Proven track record of successfully securing grants is essential

=         Event management experience is desirable

=         Computer literacy and competence in drafting a range of documents is essential

=         A good telephone manner and confidence in client facing environments in essential

=         Experience of working in a producing theatre or similar charitable environment is desirable

=         Experience of data handling, ticketing & CRM systems is desirable

Personal attitudes:

=         Positive, proactive, self motivated and flexible approach

=         Genuine interest in the Arts

=         Able to manage time effectively

=         Ability to cope with physically demanding work

=         Be a logical and effective problem solver and decision maker

=         Able to carry out work under pressure and maintain good humour and diplomacy

=         A willingness to work evenings, overnight and at weekends when necessary

=         A desire to learn and develop

=         Be able to show initiative and resilience when dealing with change

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position. We use the framework during selection, performance appraisals and change management processes.

Ability To Work On Own Initiative – responds to challenges and takes responsibility

Achieving Results – actively contributes to organisational success at various levels

Business Focus – ensures all actions support organisational aims and objectives

Communication – ensures good flow of relevant information to create mutual understanding

Expertise In Role – has prolonged or intense experience of practice or education in role

Influencing style – persuades and negotiates to achieve required outcome

Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

Team working – works collaboratively with others to achieve common goals

 

 

April 2018

 

Job Title:                           Fundraising Officer (Memberships & Donations)

Department:                    Fundraising

Who you report to:           Head of Fundraising

Who reports to you:          Volunteers

Salary:                              £21, 981(Officer Grade 2)

Probation Period:               3 months

Holiday entitlement:           20 rising to 25 days + public holidays

Background:

The Fundraising Officer works to deliver the annual individual giving targets for the company and to provide support to the Head of Fundraising

The aim of your job is:

 

=         To administer the day to day running of REP Friends and other individual giving schemes

=         To steward and manage relationships with Friends and individual donors

=         To provide excellent customer service to customers, donors and visitors to The REP

=         To support delivery of The REP’s business plan and fundraising strategy

=         To identify, exploit and target new sources of income for The REP

=         To contribute to the delivery of the annual fundraising income target

=         To provide support to the Head of Fundraising and wider fundraising team

=         To represent and advocate on behalf of The REP at internal and external events

What your main duties cover:

=         Undertake research to identify individual donor prospects and implement appropriate cultivation and communications activity

=         Steward donors through individual giving pipeline

=         Process new Friends memberships and produce renewal and thank you correspondence

=         Ensure prompt processing of Friends and individual income including direct debits (ensuring compliance with rules imposed by Direct Debit Guarantee)

=         Record and process all other income, including bucket collections and box office donations

=         Maintain CRM database ensuring up to date customer contact details, entitlements, communications history, gift aid declarations and customer links

=         Alongside Head of Fundraising administer and support legacies and legacy strategy

=         Ensure all contracted benefits or requirements are delivered to donors in a timely and efficient manner

=         In conjunction with the Head of Fundraising, commission collateral from the marketing agency design; implement and drive the marketing of the Friends scheme, seat sponsorship and other individual giving mechanisms

=         Plan, compile copy and pull data for donor mailings, updates and correspondence including The REPort

=         Respond to customer queries re REP Friends and other fundraising activities

=         Collate and update records for Head of Fundraising to aid reporting and assist with financial reconciliation of individual income codes

=         Alongside the finance department, manage the processing of annual Gift Aid claims

=         Ensure relevant areas of the REP’s website and social media outlets are fully exploited and up to date, ensuring an appropriate presence and support for fundraising campaign activity (includes regularly auditing acknowledgements)

=         Plan and organise Friends and donor events including invitations, catering, ticket and programme allocations, room booking and all other special requirements

=         Work with UVB and other REP internal departments to ensure the smooth running of events

=         Attend events as required to promote The REP, its charitable status and its fundraising aims

General:

=         Maintain a high standard of appearance when working with the public

=         Communicate with and manage volunteers as necessary

=         Maintain regular research into fundraising opportunities, trends and mechanisms

=         Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and the GDPR

=         Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, donors, visitors, staff and yourself

=         Support the organisation and its staff through the effective use of the performance management system

=         Any other reasonable duties required to ensure the smooth running of the fundraising department

Previous Experience:

=         Knowledge of principles of fundraising is essential

=         Proven track record corresponding with donors is desirable

=         Event management experience is desirable

=         Computer literacy and competence in drafting a range of documents is essential

=         A good telephone manner and confidence in client facing environments in essential

=         Experience of working in a producing theatre or similar charitable environment is desirable

=         Experience of data handling, ticketing & CRM systems is desirable

Personal attitudes:

=         Positive, proactive, self motivated and flexible approach

=         Genuine interest in the Arts

=         Able to manage time effectively

=         Ability to cope with physically demanding work

=         Be a logical and effective problem solver and decision maker

=         Able to carry out work under pressure and maintain good humour and diplomacy

=         A willingness to work evenings, overnight and at weekends when necessary

=         A desire to learn and develop

=         Be able to show initiative and resilience when dealing with change

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position. We use the framework during selection, performance appraisals and change management processes.

Ability To Work On Own Initiative – responds to challenges and takes responsibility

Achieving Results – actively contributes to organisational success at various levels

Business Focus – ensures all actions support organisational aims and objectives

Communication – ensures good flow of relevant information to create mutual understanding

Expertise In Role – has prolonged or intense experience of practice or education in role

Influencing style – persuades and negotiates to achieve required outcome

Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

Team working – works collaboratively with others to achieve common goals

2

Job Title:                                 Events Manager

Who you report to:               Commercial Director

Who reports to you:             Events Supervisors

Hours:                                     As required

Probation Period:                  3 months

Holiday entitlement:             20 days + public holidays, rising 1 day per year to 25 + ph

The role:

Unique Venues Birmingham (UVB) is a new venture between Birmingham Repertory Theatre (The REP) and the Library of Birmingham (LoB) to exploit the excellent conferencing and hospitality opportunities offered within the shared building on Centenary Square in the centre of the city.  The Events Manager ensures the accurate delivery of each event for UVB through close client liaison.

The aim of your job is:

To manage the operational aspects of conferences and events

To lead on customer liaison for all events in theatre spaces

To encourage and develop customer loyalty & retention

To administer all aspects of the events business

To maximise profit margins in all areas of the events operation

To communicate the brand values of the organisation

To provide excellent customer service to customers and visitors to The REP & LoB

 

What your main duties cover:

Provision of excellent customer service to clients and visitors to events in the theatres and other events spaces

Take and record accurately all final details from clients and ensure they are communicated effectively.

Efficient and effective communication with relevant theatre departments and the client on all operational matters relating to events in theatre spaces.

Ensure the smooth and safe running of operations for all events.

Management of staffing for all events, including rota for casual and agency staff, observing maximum economies whilst maintaining service standards

Ensure good house keeping of all events spaces

Meet and greet clients on arrival and provide building induction

Be active and competent in the use of Artifax to manage event & resource bookings.

Brief supervisors and staff for each event, ensuring all are aware of the company’s customer service standards and brand values

Ensure that all staff undertake necessary post-event administration; timesheets stock sheets, event reports.

Serve alcohol, wines, beers and other beverages within the constraints of the Licensing Law Act, observing full compliancy with the Premises Licence and acting as DPS/Duty Manager

Be fully conversant with the Premises Licence and operate all events within the conditions of that licence and adhere to all legislation including The Food Safety Act, Health and Safety at Work Act, the COSHH regulations

Ensure that any maintenance issues are dealt with or reported to the Theatre Operations  Manager and LoB maintenance team

Ensure regular and timely communication between events operations, events administration and caterers in order to ensure delivery.

Maintain adequate stocks of alcohol, soft drinks plus any necessary foodstuffs and consumables; undertake stock reporting

Undertake risk assessments of all event activities

Maintain good working relationships with the caterers to mutual benefit

Develop and cultivate relationships with new contacts for the organisation

Implement effective and robust systems throughout the organisation to support event activity

Assist with event planning and production of function sheets where required

Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety, Data Protection & Safeguarding

Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself

Support the organisation and its staff through the effective use of the performance management system

Any other reasonable duties required for the smooth running of the UVB operation

COMPETENCIES:

=         Achieving Results – actively contributes to organisational success at various levels

=         Business Focus – ensures all actions support organisational aims and objectives

=         Communication – ensures good flow of relevant information to create mutual understanding

=         Customer Orientation – positively influences customer opinions and behaviours

=         Expertise In Role – has prolonged or intense experience of practice or education in role

=         Team working – works collaboratively with others to achieve common goals

=         Giving Feedback – confidently provides appropriate opinion to improve performance 

=         Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

PERSON SPECIFICATION

Work related experience:

=         A good track record in managing multiple tasks, working to deadlines and responding well under pressure.

=         A two to three years experience of working in a busy events department in the corporate sector.

=         Demonstrable achievements in successfully delivering events

=         Demonstrable solid experience of staff management.

=         Experience of dealing with people effectively and diplomatically.

=         Experience of budgetary management and control.

=         Experience of database management and research.

=         Working knowledge of Microsoft Office packages, specifically Word, Power Point and Excel.

Disposition:

=         Excellent communicator with very strong negotiating skills – face to face, over the telephone, in written correspondence.

=         Ability to deal tactfully with sensitive information and work diplomatically with a wide diversity of people.

=         Professional attitude with a commitment to delivering the highest quality of work and engendering high standards from others.

=         Meticulous approach to tasks, which, once started, are then successfully completed.

=         Attention to detail especially where planning events.

=         Creative aptitude and the ability to think laterally about issues and problems.

=         Self motivated, with the ability to work with the minimum of supervision and take initiative where appropriate.

=         Team worker able to organise and motivate others.

=         Ability and willingness to work flexible hours.

Interests:

=         A passionate interest in contemporary culture.

=         A keen interest in learning new skills and furthering your breadth of knowledge concerning marketing and business development.

=         A commitment to furthering the aims of The REP & LoB