Careers and Vacancies - Birmingham Rep
Events Supervisors - Unique Venues Birmingham

Job Title:                                             Events Supervisor

Department:                                      Events

Who you report to:                         Events Managers

Salary:                                                 £9.53 ph (fixed term contract)

Probation Period:                            1 month

Holiday entitlement:                     20 rising to 25 days + public holidays

 


Background:

               

The Events Supervisor works across the Conference, Banqueting & Events programme and is responsible for ensuring that all events run smoothly and food service is of high quality.

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide a clean, tidy and welcoming environment for customers, visitors and staff

To deliver events of a high quality and standard in a timely and efficient manner

To support the organisation in achieving its CRM aims

 

What your main duties cover:

Meet and greet clients within their booked facility and act as main point of contact with the organiser of each event.

Ensure all event lay outs, equipment requirements and catering provision are as ordered.

Ensure efficient delivery of each event as planned with the Events Manager

Train staff in their required duties and provide events specific briefings.

Supervise all staff on the shift rota, ensuring quality of delivery at all points of service.

Liaise with theatre managers and Events Manager to ensure smooth coordination of activities across the building.

Serve food and beverages to any conference or banqueting activity.

Support the efficient delivery of all event catering needs, working with the relevant caterer to ensure timely service.

Manager stock and equipment deliveries

Provide food & beverage preparation for certain events, observing food hygiene regulations

Order stock, plan rota as required by the Events Manager.

Undertake cash-ups and stock-takes

Create and coordinate appropriate signage for events

Undertake any specific or seasonal cleaning as required.

Support and promote all company policy, with specific attention to Equality & Diversity,

Customer Care, Health & Safety and Data Protection.

Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.

Any other reasonable duties required for the smooth running of the Events Team

Qualifications:

  • General standard of literacy and numeracy.

Previous Experience:

  • Excellent customer service skills are essential.
  • Experience in events or C&B is essential
  • Experience in a customer focused environment is essential.
  • An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

  • Positive and helpful attitude.
  • Flexibility, dedication and commitment.
  • Willingness to learn new skills and activities.
  • Ability to work and contribute as a member of a team.
  • Excellent communication and interpersonal skills.
  • Works well under pressure and to deadlines.
  • Understands the importance of good internal and external customer relations.
  • An excellent eye for detail and a commitment to excellence.
  • High dress & appearance standards and excellent time keeping.
  • Reliable and takes a positive and enthusiastic approach to work.
  • Ability to work weekends and evenings and unsociable hours.

 

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

=         Attention to detail - supports quality through accuracy and efficiency

=         Achieving Results - actively contributes to organisational success at various levels

=         Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

=         Customer Orientation - positively influences customer opinions and behaviours

=         Managing Others – motivates people to increase performance and achieve job satisfaction

=         Working With Others – brings people together, shares information, builds trust

=         Procedural Adherence - supports and develops policies, procedures and systems of work

Location

UVB

Department

Events

Salary

£9.53 per hour fixed term contract

Closing Date

Sun, 26 Nov 2017

Apply Now

Birmingham Rep Enterprises Limited.
Registered Office: Broad Street, Birmingham B1 2EP
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