Job Title:                                          Theatre & Sales Assistant

Department:                                    Theatre & Sales Team

Who you report to:                         Assistant Theatre & Sales Managers

Who reports to you:                       NA

Salary:                                         £8.60 per hour (24 hours per week)

Probation Period:                          1 month

Holiday entitlement:                     20 rising to 25 days + public holidays

Background:

Theatre & Sales Assistants work across the Box Office, FOH and Stage Door Reception functions within the Sales & Theatre Team and are responsible for servicing the needs of customers and visitors to the building.

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide timely and efficient information, advice and support to visitors and staff

To promote and sell all events, services and activities for The REP and its partners

To develop customer retention, loyalty and frequency

To support strategies to increase income and attendance

To support the organisation in achieving its CRM aims

What your main duties cover:  

SALES:

• Provide an effective sales and information service to all customers, ensuring all queries and feedback are recorded and dealt with appropriately.
• Maximise opportunities to promote and sell all events, services and activities to potential customers.
• Ensure familiarity with all activities within the building, including events, prices, discounts , promotions, memberships and schemes.
• Deliver proactive campaigns for marketing and fundraising where appropriate.
• Accurately record all sales, patron, membership and fundraising data and internal diary entries and bookings on the relevant systems, adopting company procedures and protocols and maintaining a programme of regular housekeeping.
• Reconcile and bank sales receipts;  provide appropriate financial, diary and audience reports for other departments as necessary; receive cash deliveries.
• Support the active development of The BOX ticketing agency and service its clients.
• Maintain accurate logs of customer and visitor comments.
• Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiries.

STAGE DOOR RECEPTION:

• Welcome visitors and staff in to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
• Direct calls, receive and despatch post and other deliveries as appropriate;
• Liaise with relevant Library of Birmingham staff as and when necessary.
• Monitor the CCTV system and take necessary action as appropriate.
• Report on fire panel activity and act as fire-marshall in the case of evacuation.

CUSTOMER SERVICE:

• Ensure our customers’ requirements are delivered and ensure excellent customer service is maintained at all times.
• Direct our customers in and out of the theatre and to appropriate facilities before, during and after each performance in a friendly and efficient manner.
• Offer sales service to all customers during performances, to include programmes, merchandise, ice creams, confectionery, bar products and other items.
• Operate the till and handle cash in accordance with the theatre’s cash and documentation procedures.
• Check and tidy all front of house areas.
• Remove any rubbish from the auditorium after each performance.
• Communicate and assist, as necessary with all other key personnel within the Theatre & Sales department, to ensure the smooth running of all events.
• Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiries.
• Have knowledge and understanding of first aid and to provide assistance to the qualified first aider.
• Have knowledge of weights and measures and any other relevant rules when serving alcohol.

GENERAL:

• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Theatre and Sales team.

Qualifications:

• General standard of literacy and numeracy.
CLAIT, ECDL or similar.
• First Aid and BSL is desirable.

Previous Experience:

• Ability and willingness to develop excellent customer service skills is essential.
• Working knowledge of CRM databases and electronic diary/event management systems is essential.
• Experience in a customer focused environment is essential.
• An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends, evenings and unsociable hours.

Competencies:

• =         Achieving Results – actively contributes to organisational success at various levels
• =         Business Focus – ensures all actions support organisational aims and objectives
• =         Customer Orientation – positively influences customer opinions and behaviours
• =         Dealing With Difficult Situations – steers people toward a constructive outcome
• =         Procedural Adherence – supports and develops policies, procedures and systems of work
• =         Relationships at Work- develops productive relationships across the organisation

The role

We are looking for an assistant director for Tessa Walker’s upcoming production of 101 Dalmatians.  

The assistant director will need to be available for:

Rehearsals from 23^rd October

Technical from 24^th November

First preview 30^th November

Press: 5^th December

Closes: 13^th January

As Assistant Director, your duties would include:

To provide general assistance to the Director.

As agreed with the Director, to carry out any research that will inform and benefit the   production

To observe rehearsals and have input in discussions and production meetings.

To assist the company in documenting the rehearsal process for the purposes of marketing, archiving and evaluating the project through blogs, social media and other forms as agreed.

To observe and assist the Director in the production week as required.

To attend and participate in post-show discussions by mutual agreement with the Producer.

To support the company whilst the play is in performance as agreed with the Director and Stage Manager, including attending and noting the production.

Any further duties as required by the Director.

The bursary recipient will demonstrate a commitment to living and making theatre in the West Midlands and will also be or become a participant of the JMK Birmingham Rep Directors’ Group and as part of the bursary will also be responsible for working with the JMK Artistic Coordinator, and The REP to support and facilitate the group until next year’s bursary recipient is chosen.

Bursary

The Leverhulme Bursary consists of £2,350. 

How to apply

Please send a CV and covering letter by 6pm on Monday 2^nd October.

Please detail:

Why you are interested in working with Tessa Walker the director on this production of 101 Dalmatians The REP.

Your relevant experience and what you can bring to the role

How this assisting opportunity and involvement in the Birmingham Repertory Theatre  JMK Trust Directors’ group will contribute to your professional development

Your commitment to living and making theatre in West Midlands.

If you have any questions please contact jo@jmktrust.org