Job Title:                                        Theatre & Sales Assistant

Department:                                   Theatre & Sales Team

Who you report to:                         Assistant Theatre & Sales Managers

Who reports to you:                       NA

Salary:                                            £8.60 per hour (24 hours per week)

Probation Period:                           3 months

Holiday entitlement:                     20 rising to 25 days + public holidays

Background:

Theatre & Sales Assistants work across the Box Office and Stage Door Reception functions within the Sales & Theatre Team and are responsible for servicing the needs of customers and visitors to the building.

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide timely and efficient information, advice and support to visitors and staff

To promote and sell all events, services and activities for The REP and its partners

To develop customer retention, loyalty and frequency

To support strategies to increase income and attendance

To support the organisation in achieving its CRM aims

What your main duties cover:  

SALES:

• Provide an effective sales and information service to all customers, ensuring all queries and feedback are recorded and dealt with appropriately.
• Maximise opportunities to promote and sell all events, services and activities to potential customers.
• Ensure familiarity with all activities within the building, including events, prices, discounts , promotions, memberships and schemes.
• Deliver proactive campaigns for marketing and fundraising where appropriate.
• Accurately record all sales, patron, membership and fundraising data and internal diary entries and bookings on the relevant systems, adopting company procedures and protocols and maintaining a programme of regular housekeeping.
• Reconcile and bank sales receipts;  provide appropriate financial, diary and audience reports for other departments as necessary; receive cash deliveries.
• Support the active development of The BOX ticketing agency and service its clients.
• Maintain accurate logs of customer and visitor comments.
• Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiries.

STAGE DOOR RECEPTION:

• Welcome visitors and staff in to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
• Input relevant event and activity data into Artifax event management system.
• Issue security swipe cards to visitors as required.
• Support other departments in delivering a range of different customer focused activities.
• Direct calls, receive and despatch post and other deliveries as appropriate;
• Provide administrative support in receiving and issuing scripts, organising mailings and copying documents.
• Log building-wide maintenance issues using the appropriate systems.
• Liaise with relevant Library of Birmingham staff as and when necessary.
• Organise  staff taxi and train transport.
• Monitor the CCTV system and take necessary action as appropriate.
• Report on fire panel activity and act as fire-marshall in the case of evacuation.

GENERAL:

• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Theatre and Sales team.

Qualifications:

• General standard of literacy and numeracy.
• CLAIT, ECDL or similar.
• First Aid and BSL is desirable.

Previous Experience:

• Ability and willingness to develop excellent customer service skills is essential.
• Working knowledge of CRM databases and electronic diary/event management systems is essential.
• Experience in a customer focused environment is essential.
• An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends, evenings and unsociable hours.

Competencies:

• =         Achieving Results – actively contributes to organisational success at various levels
• =         Business Focus – ensures all actions support organisational aims and objectives
• =         Customer Orientation – positively influences customer opinions and behaviours
• =         Dealing With Difficult Situations – steers people toward a constructive outcome
• =         Procedural Adherence – supports and develops policies, procedures and systems of work
• =         Relationships at Work- develops productive relationships across the organisation

 June 2018

Background:

The Head Chef leads the kitchen team in delivering high quality food for the restaurant, café and conferencing & events offer within the building.

The aim of your job is:

• To provide excellent customer service to customers and visitors to the building
• To provide profitable and high quality catering for all aspects of the business
• To ensure service in a timely and efficient manner
• To provide a clean, tidy and welcoming environment for customers & visitors
• To support the organisation in achieving its CRM aim

We are currently looking to recruit a head chef to lead the kitchen team in delivering high quality food for our restaurant, café, conference and events services. The food will be modern and accessible with a real focus on freshness and flavour and we are aiming to create a truly unique dining experience for our customers. This is a diverse position encompassing all aspects of food development, preparation and execution with a focus on delivering an exceptional experience to our clientele. Responsibilities within the role will include but are not limited to:

• Developing the company’s food offer across multiple outlets.
• Overseeing all daily kitchen operations.
• Ensuring all HACCP and EHO compliance is adhered to
• Managing finances with regards to purchasing, labour allocation and GP margins
• Overseeing the professional development of all junior staff members.
• Maintain a consistently high standard of food service for all areas
Provide innovative food to a consistently high standard for all areas
• Design of appropriate menus for retail catering offer to suit season, time of day,  location, clientele
• Develop a range of competitive and cost effective C&B menus for Unique Venues Birmingham (events trading company)
• Foster a climate of cooperation and respect between co-workers
• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Catering & Bars Team

Essential Aptitude and Experience

• A minimum of two years’ experience in a head chef capacity.
• Sound operational and financial acumen.
• A background in “from fresh” kitchens.
• A genuine passion for food and hospitality.
• A CV that reflects stability with previous employers.
• Experience of working in businesses with multiple outlets.

Personal attributes

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• Excellent time manager.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends and evenings and unsociable hours.

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

=         Attention to detail - supports quality through accuracy and efficiency

=         Achieving Results - actively contributes to organisational success at various levels

=         Business Focus – ensures all actions support organisational aims and objectives

=         Creativity – confident in providing new ideas and concepts

=         Expertise In Role – has prolonged or intense experience of practice or education in role

=         Team working – works collaboratively with others to achieve common goals

=         Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

=         Presentation – describes concepts and proposals in a clear and confident manner

=         Planning and Organising – plans, schedules and prioritises tasks to deliver a programme

=         Customer Orientation - positively influences customer opinions and behaviours

JOB DESCRIPTION

Post Title:                                            PROJECT PRODUCER – Shifting The Dial 

Employer:                                           Birmingham Repertory Theatre

Department:                                      Learning & Participation

Responsible to:                                Learning & Participation Director

Contract                                               3 year fixed term, 3 days per week

Salary Level:                                       pro rata Manager Grade 1 £27,343 

The post will require a degree of flexibility in working hours, with some need for evening and/or weekend work.  The position is funded by The Big Lottery Fund.

PURPOSE:

=         To produce and project manage the three-year Shifting the Dial participation project

=         To be the main point of contact with the Big Lottery Fund

=         To liaise between the project’s four partners (Birmingham Repertory Theatre, First Class Legacy, Birmingham & Solihull Mental Health Trust and the Centre for Mental Health)  and ensure the various elements of Shifting the Dial are delivered on time and within budget

=         To  ensure  that the criteria of the principal funding body (Big Lottery Fund) and any other funders are met at all times

=         To act as an advocate for Shifting the Dial and seek new partners and funding for its future growth

DUTIES AND RESPONSIBILITIES:

=         Develop and revise the project plan for Shifting the Dial through active liaison with the partners and individuals delivering the various elements

=         Ensure the project  plan’s timeline and budget are adhered to and that all activity is delivered efficiently and in line with expectation of The REP, its partners and relevant funding bodies

=         Coordinate and deliver all aspects of the activity plans ensuring all necessary arrangements are in place and any third party involvement is contracted

=         Support the individual Shifting The Dial partners in planning and delivering their areas of the project

=         Work with the partners’  marketing and PR teams to ensure maximum public exposure for the Shifting The Dial project and the systemic change principles behind it

=         Set up and coordinate regular meetings of the Shifting The Dial partners

=         Set up and coordinate launch and closing celebratory events for Shifting The Dial as agreed with partners

=         Manage the budgeting and accounting processes for Shifting The Dial and liaise with relevant staff in The REP’s finance team to ensure an efficient and fully accountable operation 

=         Manage and report on activity progress and fulfil progress reporting requirements of all funding bodies involved with Shifting The Dial

=         Set up and manage appropriate monitoring and evaluation process for Shifting The Dial liaising with partners as relevant

=         Identify key policy-makers and influencers within the areas of mental health and community services and engage with them to increase their awareness of Shifting The Dial and the systemic change principles underpinning it

=         Undertake any specialist and/or general training as required by the post

=         Ensure that all activities connected with Shifting The Dial are delivered in line with relevant policies and practices of The REP, including, but not limited to, Equal Opportunities, Health & Safety, Protection of Children, Young People & Vulnerable Adults and Bullying & Harassment policies

=         Any other comparable duties and responsibilities as required from time to time

PERSON SPECIFICATION

Experience

Creating and managing large, complex creative projects with a variety of personnel

Working in community arts and/or mental health

Managing and reporting on grant- funded projects

Knowledge

                Awareness of pressures faced by young African-Caribbean men

                Awareness of challenges faced by the mental health system

Practical Skills

                Strong competence in Excel and Word and database management;

                Organisation and communication

                Strong written and oral skills

                Driving licence

Disposition/Attitude

                Positive and flexible approach

                Calm and methodical

                Able to prioritise

                Self-motivated and happy to work both on own and in teams

                Thorough and meticulous approach to work

                Able to use initiative and overcome obstacles

                Resilient in the face of multiple demands upon time

                Confident with a variety of stakeholders

                Able to articulate and advocate  for the projects’ aims

                Able to organise and motivate others.

COMPETENCIES

The REP uses a competency framework to describe the abilities and personal attributes expected from its staff.  We use the framework during selection, performance appraisals and change management processes. The competencies applying to the post of Learning & Participation Director are:

=         Achieving Results            

actively contributes to organisational success at various levels

=         Creativity                            

confident in providing new ideas and concepts

=         Communication                               

ensures good flow of relevant information to create mutual understanding

=         Dealing With Difficult Situations

steers people toward a constructive outcome

=         Expertise In Role

has prolonged or intense experience of practice or education in role

=         Interpersonal Skills

actively communicates through listening and understanding

=         Managing Others

motivates people to increase performance and achieve job satisfaction

=         Relationships at Work

develops productive relationships across the organisation

=         Safety Orientation

actively considers the safety and wellbeing of self, customers and staff

Birmingham Repertory Theatre is a registered charity no 223660