Job Title:                                        Theatre Assistant

Department:                                   Theatre & Sales Team

Who you report to:                         Assistant Theatre & Sales Managers

Who reports to you:                       NA

Salary:                                            Assistant Grade 2 - £9.01 per hour (annualised, fixed term)

Probation Period:                           2 months

HOURS:

We are recruiting for different positions –

Casual zero hours, 7 hours per week and 17.5 hours per week

Please state clearly on the application form which type of contract you wish to apply for

Background:      

Theatre Assistants work across the front of house and sales functions within the Theatre & Sales Team and are responsible for servicing the needs of customers and visitors to the building.

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide timely and efficient information, advice and support to visitors and staff

To promote and sell all events, services and activities for The REP and its partners

To develop customer retention, loyalty and frequency

To support strategies to increase income and attendance

To support the organisation in achieving its CRM aims

What your main duties cover:   

• Ensure our customers’ requirements are delivered and ensure excellent customer service is maintained at all times.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.
• Direct our customers in and out of the theatre and to appropriate facilities before, during and after each performance in a friendly and efficient manner.
• Offer sales service to all customers during performances, to include programmes, merchandise, ice creams, confectionery, bar products and other items in the shop, cloakroom and crush bars.
• Provide sales support to the box office when required.
• Operate the till and handle cash in accordance with the theatre’s cash and documentation procedures.
• Check and tidy all front of house areas.
• Remove any rubbish from the auditorium after each performance.
• Assist with turning round and setting up of hospitality suites.
• Communicate and assist, as necessary with all other key personnel within the Theatre & Sales department, to ensure the smooth running of all events.

• Maintain accurate logs of customer and visitor comments.
• Liaise with relevant Library of Birmingham staff as and when necessary and triage general LoB enquiries.

• Have an understanding of first aid and to provide assistance to the qualified first aider.
• Have knowledge of weights and measures and any other relevant rules when serving alcohol.
• Act as Fire and Evacuation marshal as and when required.
• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Any other reasonable duties requested by the Customer Relations Management team.

Qualifications:

• General standard of literacy and numeracy.

Previous Experience:

• Ability and willingness to develop excellent customer service skills is essential.
• Experience in a customer focused environment is desirable.
• An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends and evenings.

Competencies:

=         Achieving Results – actively contributes to organisational success at various levels

=         Business Focus – ensures all actions support organisational aims and objectives

=         Customer Orientation – positively influences customer opinions and behaviours

=         Dealing With Difficult Situations – steers people toward a constructive outcome

=         Procedural Adherence – supports and develops policies, procedures and systems of work

• Team working – works collaboratively with others to achieve common goals

Job Title:                                       Café Bar/Restaurant Staff 

Department:                                  Catering

Who you report to:                         Deputy Manager/Supervisors

Salary:                                          £9.01 (zero hour contract)

Background:

This is an exciting opportunity for an experienced Cafe, bar and Restaurant staff to join a fast paced and growing Catering team within a leading producing theatre in Birmingham. In your new role you will work across the catering and bar function and will be responsible for serving food and beverages to a wide variety of customers. In return we offer a very competitive salary, up to 20% staff discount on food and drinks on restaurant and bar;  Complimentary or discounted staff tickets to some amazing productions at the REP; complimentary travel to and from work during unsocial hours and many more benefits. 

The aim of your job is:

• To provide excellent customer service to customers and visitors to The REP
• To provide a clean, tidy and welcoming environment for customers, visitors and staff
• To deliver catering of a high quality and standard in a timely and efficient manner
• To support the organisation in achieving its CRM aims

What your main duties cover:  

• Serve food and beverages throughout the day and evening to theatre customers and members of the public.
• Prepare all interval drinks orders to ensure swift and efficient service.
• Clear tables and maintain a clean and tidy public environment.
• Load and unload bar dishwasher, ensuring glass stock is maintained throughout service.
• Stock shelves and ensure a healthy stock is maintained at all times.
• Cash-up and reconcile till at end of shift.
• Support the efficient delivery of all catering needs.
• Follow all protocols as defined by the Catering Director.
• Work closely with theatre managers and Café Bar/Restaurant supervisors to eliminate anti-social activity.
• Work across the theatre front of house operation as and when required (cloakroom, crush bars, Treats).
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.

• Undertake any specific or seasonal cleaning as required.

• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Catering & Bars Team

Qualifications:

• General good standard of literacy and numeracy.

Previous Experience:

• Ability and willingness to develop excellent customer service skills is essential.
• Experience in a customer focused environment is essential
• Experience of retail catering or bar work 
• An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends and evenings and unsociable hours.

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

=         Attention to detail - supports quality through accuracy and efficiency

=         Achieving Results - actively contributes to organisational success at various levels

=         Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

=         Customer Orientation - positively influences customer opinions and behaviours

=         Working With Others - brings people together, shares information, builds trust

=         Procedural Adherence - supports and develops policies, procedures and systems of work

 Job Title:                           Sous Chef

Who you report to:         Head Chef

Salary:                                  £20,503.08

Holiday entitlement:     20 rising to 25 days + public holidays

 Its a 12 month fixed term annualised contract workign 42hrs a week.

This is an exciting opportunity for an experienced Sous Chef to join a fast paced and growing Catering team within a leading producing theatre in Birmingham. As a Sous Chef you will assist the head chef in producing meals and services withint he rewuired deadlines and the company's set standards and customer satisfaction. In return we offer a very competitive salary, up to 20% staff discount on food and drinks on restaurant and bar;  Complimentary or discounted staff tickets to some amazing productions at the REP; complimentary travel to and from work during unsocial hours and many more benefits.

The aim of your job is:

• To provide excellent customer service to customers and visitors to the building
• To provide profitable and high quality catering for all aspects of the business
• To ensure service in a timely and efficient manner 
• To provide a clean, tidy and welcoming environment for customers & visitors
•  To support the organisation in achieving its CRM aims

• Monitor and maintain consistent food standards and quality across all areas and during all stages of production and supply

• Ensure the HACCP procedure according to the company’s Food Safety Management policy is maintained

• Ensure the correct management of the cleaning rota and closing down procedures

•  Have total accountability for the day to day running of the kitchen service in the absence of the Head Chef

• Ensure stock takes are produced monthly in conjunction with the Head Chef

• Participate in the design of seasonal menus and purchase all food and food related products

• Maintain cost controls, ensuring minimum wastage

•  Ensure all menus are costed and priced accurately

• Maintain all equipment within the catering operation through due care and diligence

• Ensure engineer call outs for all repairs on catering equipment are effectively managed to ensure the best life of all kitchen equipment

• Assist the Head Chef in discipline of all staff in line of command in liaison with HR

• Take an active part in Training Days and participate in the staff meetings to help identify training needs

• Undertake staff briefing with all team members at the start of their working day Ensure timesheets are signed off and submitted to payroll on time

• Assist the head chef complete annual appraisals to ensure continued staff development and appraisal

• Comply with nutrition and sanitation regulations and safety standards

• Foster a climate of cooperation and respect between co-workers

• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.

• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.

• Any other reasonable duties required for the smooth running of the Catering & Bars Team

   

  Experience

  • Proven experience as sous chef in both retail and event catering
  • Exceptional proven ability of kitchen management
  • Ability in dividing responsibilities and monitoring progress
  • Outstanding communication and leadership skills
  • Up-to-date with culinary trends and optimised kitchen processes
  • Good understanding of useful computer programs (MS Office, restaurant management software, POS)
  • Credentials in health and safety training
  • Degree in culinary science or a related catering certificate
  • Ability and willingness to develop excellent customer service skills is essential
  • Excellent cooking skills.
  • Good organisational skills.
  • The ability to control a budget and work with figures.
  • The ability to work under pressure and make quick decisions.
  • The ability to stay calm and overcome any food production problems.

   

  Personal attitude/ attributes:

  • Positive and helpful attitude.
  • Flexibility, dedication and commitment.
  • Willingness to learn new skills and activities.
  • Ability to work and contribute as a member of a team.
  • Excellent communication and interpersonal skills.
  • Works well under pressure and to deadlines.
  • Understands the importance of good internal and external customer relations.
  • An excellent eye for detail and a commitment to excellence.
  • High dress & appearance standards and excellent time keeping.
  • Reliable and takes a positive and enthusiastic approach to work.
  • Ability to work weekends and evenings and unsociable hours.

  Competencies:

  The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position. We use the framework during selection, performance appraisals and change management processes.

  • Attention to detail - supports quality through accuracy and efficiency
  • Achieving Results - actively contributes to organisational success at various levels
  • Business Focus – ensures all actions support organisational aims and objectives
  • Creativity – confident in providing new ideas and concepts
  • Expertise In Role – has prolonged or intense experience of practice or education in role
  • Team working – works collaboratively with others to achieve common goals
  • Safety Orientation - actively considers the safety and wellbeing of self, customers and staff
  • Presentation – describes concepts and proposals in a clear and confident manner
  • Planning and Organising – plans, schedules and prioritises tasks to deliver a programme
  • Customer Orientation - positively influences customer opinions and behaviours
  • Procedural Adherence - supports and develops policies, procedures and systems of work

Job Title:                                         Commis Chefs

Department:                                    Catering

Who you report to:                         Sous Chef

Responsible for:                              Kitchen team

Salary:                                          £9.01 per hour (zero hour contract)

Background:

This is an exciting opportunity for an experienced Commis Chef to join a fast paced and growing Catering team within a leading producing theatre in Birmingham. As a Commis chef you will assist senior chefs in producing meals and services within the required deadlines and to the company’s set standards and customers’ satisfaction. In return we offer a very competitive salary, up to 20% staff discount on food and drinks on restaurant and bar;  Complimentary or discounted staff tickets to some amazing productions at the REP; complimentary travel to and from work during unsocial hours and many more benefits.

The aim of your job is:

• To provide excellent customer service to customers and visitors to the building
• To provide profitable and high quality catering for all aspects of the business
• To ensure service in a timely and efficient manner
• To provide a clean, tidy and welcoming environment for customers & visitors
• To support the organisation in achieving its CRM aims

Your main duties:

• To assist in all areas as requested by the senior chefs
• To provide to a consistently high standard for functions and different dining areas
• To ensure smooth running of daily operations
• To prepare food and cook basic dishes for all sections
• Maintain consistent food standards and quality
• Maintain the HACCP procedure according to the company’s Food Safety Management policy
• Ensure the correct management  of the cleaning rota and closing down procedures
• Maintain cost controls, ensuring minimum wastage
• Maintain all equipment within the catering operation through due care and diligence
• Take an active part in Training Days and participate in the staff meetings to help identify training needs
• Comply with nutrition and sanitation regulations and safety standards
• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Catering & Bars Team

Experience

• Recent graduate of catering college
• Up-to-date with culinary trends and optimised kitchen processes
• Good understanding of useful computer programs (MS Office, restaurant management software, POS
• Credentials in health and safety training
• Ability and willingness to develop excellent customer service skills is essential
•  Excellent cooking skills.
• Good organisational skills.
• The ability to control a budget and work with figures.
• The ability to work under pressure and make quick decisions.
• The ability to stay calm and overcome any food production problems.

Personal attitude/ attributes:

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends and evenings and unsociable hours.

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

• Attention to detail - supports quality through accuracy and efficiency
• Achieving Results - actively contributes to organisational success at various levels
• Creativity – confident in providing new ideas and concepts
• Team working – works collaboratively with others to achieve common goals
• Safety Orientation - actively considers the safety and wellbeing of self, customers and staff 
• Customer Orientation - positively influences customer opinions and behaviours

 Job Title:                               Chef de Partie

Department:                           Catering

Who you report to:                Senior Sous Chef

Responsible for:                      Kitchen team

Salary:                                     £9.12 (zero hour contract)

Background:

This is an exciting opportunity for an experienced Chef De Partie to join a fast paced and growing Catering team within a leading producing theatre in Birmingham. As a Chef de Partie you will assist senior chefs in producing meals and services within the required deadlines and to the company’s set standards and customers’ satisfaction. In return we offer a very competitive salary, up to 20% staff discount on food and drinks on restaurant and bar;  Complimentary or discounted staff tickets to some amazing productions at the REP; complimentary travel to and from work during unsocial hours and many more benefits. 

The aim of your job is:

• To provide excellent customer service to customers and visitors to the building
• To provide profitable and high quality catering for all aspects of the business
• To ensure service in a timely and efficient manner
• To provide a clean, tidy and welcoming environment for customers & visitors
• To support the organisation in achieving its CRM aims

Your main duties:

• Manage a section within the kitchen with the assistance of Commis Chefs.
• Ensure that dishes are prepared and cooked according to the specific company standards.
• Managing the development and supervision of the Commis Chefs on the section, ensuring they are fully trained and understand their duties.
• Ensure that stock is rotated and controlled within the specific section of the kitchen.
• Ensure the cleaning schedule is adhered to and that cleaning tasks are delegated as appropriate.
• Ensure full understanding of the functional administration of the company.
• Maintain a detailed knowledge of the full menu and be able to explain dish descriptions.
• Ensure compliance with legal requirements under the H&S act and Food Hygiene.
• Ensure all policies, procedures, standards and guidelines are carefully adhered to.
• Be innovative in menu planning and design
• Understand the basics of costing and GPs
• Ensure the correct management of the cleaning rota and closing down procedures
• Maintain cost controls, ensuring minimum wastage
• Maintain all equipment within the catering operation through due care and diligence
• Take an active part in Training Days and participate in the staff meetings to help identify training needs
• Comply with nutrition and sanitation regulations and safety standards
• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Catering & Bars Team

Experience

• Recent graduate of catering college, NVQ , Basic Food Handlers Certificate
• Up-to-date with culinary trends and optimised kitchen processes
• Good understanding of useful computer programs (MS Office, restaurant management software, POS)
• Credentials in health and safety training
• Ability and willingness to develop excellent customer service skills is essential
• Excellent cooking skills.
• Good organisational skills.
• The ability to control a budget and work with figures
• The ability to work under pressure and make quick decisions.
• The ability to stay calm and overcome any food production problems.

Personal attitude/ attributes:

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends and evenings and unsociable hours.

Competencies: 

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position. We use the framework during selection, performance appraisals and change management processes.

 Attention to detail - supports quality through accuracy and efficiency

 Achieving Results - actively contributes to organisational success at various levels

 Business Focus - ensures all actions support organisational aims and objectives

 Creativity – confident in providing new ideas and concepts

 Team working – works collaboratively with others to achieve common goals

 Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

 Customer Orientation - positively influences customer opinions and behaviours

Job Title:                                 Events Manager

Who you report to:               Events Operations Manager

Who reports to you:             Events Supervisors

Hours:                                     As required

Salary:                                 £23,322.00 

Probation Period:                  3 months

Holiday entitlement:             20 days + public holidays, rising 1 day per year to 25 + ph

This is initially a 9 month fixed term contract but with a possibility of becoming permanent thereafter. 

Background:         

The Events Manager works across the Conference, Banqueting & Events programme with a significant focus on Hospitality and Operations.  They are the core of the UVB Event delivery operation and the main point of contact for all clients.  They oversee all events ensuring that all operations run smoothly and the food and hospitality service is of a high quality.  They are responsible for ensuring the delivery of every agreed aspect of an event whilst ensuring all clients are welcomed and supported during their visit to any of our Unique Venues.

The aim of your job is:

Ø  To provide excellent customer service to customers and visitors to any Unique Venue

Ø  Representing UVB as a front facing first contact for all clients and delegates

Ø  To deliver events of a high quality and standard in a timely and efficient manner

Ø  To be an essential contributor to the planning and organising of all events

Ø  To liaise with staff and supplies to ensure all relevant resources for all events are sourced and maintained

Ø  To manage a team of Event Assistants ensuring all events are appropriately staffed

Ø  To be a mentor and example to all Events Assistants ensuring standards in conduct and event delivery are always met

Ø  To be familiar and diligent with the details of upcoming events and prepare adequately for their delivery.

Ø  To provide a clean, tidy and welcoming environment for customers, visitors and staff

Ø  To support the organisation in achieving its CRM aims

What your main duties cover:

Meet & Greet   

• Operating from the main UVB Meet and Greet desk as the first point of contact for all clients and guests
• Being a friendly and welcoming presence for any visitors to Unique Venues 
• Assisting guests with directions and advise for navigating the building

• Fielding any enquiries for booked clients of prospective customers in person or over the phone
• Being a central hub for all Event Staff to gain information about the days events
• Day to Day administration tasks
• Preparing Function Briefs and signage for any upcoming events
• Assisting operationally with the delivery of any event during critical moments

• Liaising with any visiting registration staff to ensure requirements are meet
• Maintaining the presentation and organisation of the Meet and Greet Desk. 

Set Ups

=         Ensure all event lay outs, equipment requirements, furniture, stationary and catering provision are positioned and set up as required by each event Function Brief.

=         Create and coordination appropriate signage for events, including creating and scheduling digital signage around the buildings.

=         Setting up basic technical and AV equipment such as projectors, laptops, and basic PA equipment

Event Delivery

=         Ensure efficient delivery of each event as planned with the Events Team.

=         To provide excellent customer service to any guests, clients or delegates of Unique Venues Birmingham venues.

=         Being a main point of contact for all clients and conducting welcome meetings and event run throughs. 

=         Conduct client debriefs at the end of each event  

=         Support the efficient delivery of all event catering needs, working with the relevant caterer to ensure timely service.

=         Liaise with Events Team and any relevant Venue Managers to ensure smooth coordination of activities across all Unique Venues.

• Serve food and beverages to any conference or banqueting activity.

=         Be able to perform basic technical troubleshooting, such as simple sound checks or connecting a laptop to a projector.  

• Undertake cash-ups with a responsible approach to auditing and cash handling.
• Completing Daily Reports; logging challenges and feedback from all events to ensure communication is maintained within all relevant departments and allowing for improvements to be developed.    
• Carrying responsibility for our venues and its safety – ensuring clean downs and lock up procedures are followed.
• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.

Planning & Preparation

=         Attending weekly Function Brief meetings and planning meetings as well as any other company meetings as required.

=         Actively contribute to the planning and preparation of all events.

=         the ordering, collection and safe storage of any stock or equipment deliveries as required

=         Provide food & beverage preparation for all events, observing food hygiene regulations.

=         Being mindful of profitability of events of the cost of resources

=         Support the Senior Events Manager in ensuring all events are staffed correctly and the appropriate resources are sourced in advance to ensure an excellent delivery of agreed terms

Staff Management

=         To be an example for all Events Assistants, and offer ongoing training in their required duties

=         Supervise all staff on the shift rota and provide event specific briefings, ensuring quality of delivery at all points of service.

• Supervise and Manage Agency Staff during event delivery. Delivering events briefs, clear instructions, and ensuring UVB standards of delivery and customer service are maintained by whilst Agency staff are assigned to events.   

Additional

=         Perform stock-takes with a responsible approach to stock management and minimalising loss and wastage. 

=         To work closely with the Events Team to further the ambitions and standards of UVB

=         Undertake any specific or seasonal cleaning and maintenance as required.

• Any other reasonable duties required for the smooth running of the Events Team
• Assist in developing and improving Event delivery

Qualifications:

• General standard of literacy and numeracy.

• Qualifications in Event Management is desirable
• First Aid Trained  (desired)
• Food Hygiene (desired)
• Personal Licence  (desired)

Previous Experience:

• Excellent customer service skills are essential.

• Experience in Event Management or F&B management is essential

• Experience in a customer focused environment is essential.
• Experience of managing a team is essential
• Basic technical AV experience is desirable

Personal attitude/ attributes:

• Positive and helpful attitude.
• Broad availability and flexible working hours

• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends and evenings and unsociable hours.
• Great leadership qualities
• Great time management and an ability to delegate during busy periods
• A proven track record for successful and complicated planning procedures

Competencies:

UVB uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

=         Attention to detail - supports quality through accuracy and efficiency

=         Achieving Results - actively contributes to organisational success at various levels

=         Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

=         Customer Orientation - positively influences customer opinions and behaviours

=         Managing Others – motivates people to increase performance and achieve job satisfaction

=         Working With Others – brings people together, shares information, builds trust

=         Procedural Adherence - supports and develops policies, procedures and systems of work

Department:                                      Events

Who you report to:                         Senior Events Manager

Salary:                                                  £9.01

Contract Type                                   to be agreed at interview

Hours per week:                              to be agreed at interview

Probation Period:                            1 month

Holiday entitlement:                     20 rising to 25 days + public holidays

HOURS:

We are recruiting for different positions –

12 hrs/week annualised contract and 12hrs/week fixed term contract. Please clearly state which contract you are applying for on the application form

Background

The Events Assistants work across the Conference, Banqueting & Events programme with a significant focus on Hospitality and Operations.  Event Assistants support the Event Managers in the delivery of all UVB events.  They are responsible for the manual set up and preparations of all event spaces.  They are also responsible for servicing and hospitality requirements of a wide variety of clients, including food service, ushering, hospitality, bar work, and break downs.    

The aim of your job is:

To provide excellent customer service to customers and visitors any Unique Venues

To provide a clean, tidy and welcoming environment for customers, visitors and staff

To deliver service of a high quality and standard in a timely and efficient manner

To ensure all room sets are carried out to a specific standard and in a safe and timely manner. 

To ensure all events are subsequently broken and cleared down

To support the organisation in achieving its CRM aims

What your main duties cover:   

=         Prepare rooms for all events: ensuring layout, equipment, catering and all other elements are exactly as per the function brief

=         Lay up and serve food and beverages as per the function brief, ensuring dietary sensitivities are protected at all times

=         Maintain a clean and tidy environment at all times in all public areas of service

=         Meet and greet guests in a polite and well-informed manner

=         Be prepared for both the event and the clientele

=         Act as usher for UVB events and undertake any necessary evacuation procedures

=         Make and serve hot beverages, biscuits and cakes as required

=         Wash and dry all in house crockery and serving equipment at the end of service

=         Cash-up and reconcile till at end of shift when required

=         Return room set-ups to standard at the end of each event

=         Support the efficient delivery of all event catering needs

=         Follow all protocols as defined by the Event Managers

=         Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.

• Undertake any specific or seasonal cleaning as required.

• Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
• Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
• Any other reasonable duties required for the smooth running of the Events Team

Qualifications:

• General standard of literacy and numeracy is a requirement
• Food Hygiene Certificate essential

Previous Experience:

• Experience of serving in a corporate environment is essential.
• Experience in a customer focused environment is essential

Personal attitude/ attributes:

• Positive and helpful attitude.
• Flexibility, dedication and commitment.
• Willingness to learn new skills and activities.
• Ability to work and contribute as a member of a team.
• Excellent communication and interpersonal skills.
• Works well under pressure and to deadlines.
• Understands the importance of good internal and external customer relations.
• An excellent eye for detail and a commitment to excellence.
• High dress & appearance standards and excellent time keeping.
• Reliable and takes a positive and enthusiastic approach to work.
• Ability to work weekends and evenings and unsociable hours.

Competencies:

UVB uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

=         Attention to detail - supports quality through accuracy and efficiency

=         Achieving Results - actively contributes to organisational success at various levels

=         Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

=         Customer Orientation - positively influences customer opinions and behaviours

=         Working With Others - brings people together, shares information, builds trust

=         Procedural Adherence - supports and develops policies, procedures and systems of work

Job Title:                                         Events Co-ordinator

Department:                                    Events

Who you report to:                          Events Operations Manager

Who reports to you:                       NA

Salary:                                            £20.503.08 (Officer Grade1)

Probation Period:                            NA

Holiday entitlement:                     20 rising to 25 days + public holidays pro rata

Background:

The Events Co-ordinator organises and supports the delivery of all UVB events across the REP and the Library of Birmingham.

The aim of your job is:

 To provide excellent customer service to customers and visitors to UVB events

 To ensure the safety, comfort and wellbeing of customers and staff at all times

 To support delivery of UVB’s business plan

 To identify and target new sources of income for UVB

 To contribute to the delivery of the annual commercial events income target

 To service the needs of all clients of UVB

What your main duties cover:

Events

 Update and distribute daily introductions and checklists for all events

 Take final detail site visits and establish and record final details for all meeting room events

 Process and record all events requirements: rooms, catering, equipment, decoration etc

 Provide accurate prices to the client based on their specific requirements

 Ensure that all departments have appropriate and complete function sheets for their daily function meetings

 Manage all function food orders with relevant suppliers

 Manage the change logs

 Ensure all functions are carried out in accordance with agreed standards

 Support the Meet & Greet Desk when required.

Administration

 Develop and maintain filing, archive and other administrative systems

 Manage the initial introductions & sending the appropriate checklist

 Process and record all final details and update function contracts. Maintain and develop the event database (Artifax)

 Manage the ‘business on the books’ spreadsheet is kept up to date with final detail spends.

 Support the events team, with up to date signage for events

 Provide accurate costing and charging information to the Events Finance Administrators

Customer Service

 Support the planning and organisation of all events

 Liaise closely with events team to ensure the smooth delivery of events

 Maintain good working relationships with all clients

 Monitor and respond to client feedback

General

 Attend team and function brief meetings

 Maintain a high standard of appearance when working with the public

 Work closely with all REP & LoB staff to ensure excellent customer service

 Liaise with relevant REP & Library of Birmingham staff as and when necessary

 Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection

 Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself

 Support the organisation and its staff through the effective use of the performance management system

 Any other reasonable duties required to ensure the smooth running of UVB

Previous Experience:

 Experience of working in a hospitality environment is essential

 Experience of coordinating events is essential.

 Experience of working in a producing theatre or similar charitable environment is desirable

 Experience of CRM systems and Artifax is desirable

Essential Skills

 Computer literacy and competence in drafting a range of documents is essential

 A good telephone manner and confidence in client facing environments in essential

 Excellent customer service skills are essential

 Takes the initiative and has commercial acumen

 Diplomacy, communication skills and good presentation are all essential

Personal attitudes:

 Positive, proactive, self motivated and flexible approach

 Genuine interest in the Arts

 Able to manage time effectively

 Ability to cope with physically demanding work

 Be a logical and effective problem solver and decision maker

 Able to carry out work under pressure and maintain good humour and diplomacy

 A willingness to work evenings and at weekends when necessary

 A desire to learn and develop

 Be able to show initiative and resilience when dealing with change

Competencies:

UVB uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position. We use the framework during selection, performance appraisals and change management processes.

 Achieving Results – actively contributes to organisational success at various levels

 Business Focus – ensures all actions support organisational aims and objectives

 Communication – ensures good flow of relevant information to create mutual understanding

 Customer Orientation – positively influences customer opinions and behaviours

 Meeting Deadlines – plans thoroughly in order to achieve and deliver to others

 Planning and Organising – plans, schedules and prioritises tasks to deliver a programme

 Team working – works collaboratively with others to achieve common goals

 Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

July 2019

Job Title:                                             Finance Director

Department:                                      Finance Department

Who reports to you:                       Financial Controller

Who you report to:                         Executive Director

Salary:                                                  £59,000

Probation Period:                            6 months

Holiday entitlement:                     25 days + public holidays

Background:      

The Finance Director leads the finance team in the delivery of a complex range of financial processes and services to internal and external customers, partners, funders and the board of directors.

The aim of your job is:

=         To ensure the efficient management of all financial and associated legal functions for Birmingham Repertory Theatre Limited, Birmingham Rep Enterprises Limited, Unique Venues Birmingham Limited and any other associated companies or trusts.

=         To work with other members of the senior management team to develop and implement the theatre’s strategic policy and plans, and ensure the efficient and effective operation of the company.

What your main duties cover:   

=         Developing and delivering policy, strategy and plans in conjunction with the other members of the management team.

=         Short, medium and long-term financial planning and preparation, setting and monitoring of the company’s annual income and expenditure budget.

=         Ensuring timely delivery of monthly management accounts and reports, cash-flow projections and annual accounts in compliance with relevant legislation.

=         Managing the company’s cash position and banking facilities, relations with the company’s bankers and the negotiation of any loans or investments.

=         Preparing financial projections for funding applications and providing returns for expenditure claims in appropriate formats.

=         Ensuring all statutory returns are submitted in a timely and accurate manner – VAT, HMRC etc

=         Further developing and enhancing the company’s accounting systems, procedures and controls.

=         Liaising with the company’s auditors, insurance brokers, solicitors and the Charities Commission.

=         Setting up and managing efficient systems for internal accounting functions, creditor and debtor control

• Assisting Executive Director and Producing Team with co-production and touring financial settlements

• Communicating and ensuring compliance with finance regulations across the organisation

=         Setting and ensuring compliance with expenses policies and procedures

=         Acting as the Company Secretary and undertaking relevant duties including statutory compliance with law

=         Ensuring good relations with funding stakeholders, including the preparation of appropriate funding applications, reports and returns and managing the receipt of funds.

=         Assisting the Executive Director in contract negotiations with co-producers, visiting companies and others.

=         Establishing the staff structure of the Finance Team; managing and leading staff in committing to change and development.

=         Ensuring all necessary training and business information is provided to support staff in the effective execution of their duties.

=         Setting the quality threshold for the department and ensuring the team is integrated with the work of the organisation.

=         Attending meetings of the Board of Directors and relevant Committees and Sub-Committees.

=         Attending management, planning, Library integration and other appropriate meetings..

=         Supporting and promoting all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety, Data Protection and the company’s Financial Policies & Procedures.

=         Supporting the organisation and the management of its staff through the effective use of the performance management system.

=         All other duties as reasonably requested by the Executive Director.

PERSON SPECIFICATION

Qualifications - Identified by application

Essential              Current professional accountancy qualification.

Desirable             Educated to degree level, management qualification.

Experience - Identified by application and interview

Essential              At least five years senior professional experience in at least two of the key disciplines of the post and previous managerial experience.

Desirable             Professional experience in an arts organisation or similar charity.

Special Knowledge - Identified by application and interview

Essential              Current financial management processes and policies, company law and employment law.

Desirable             Knowledge of Access Dimensions, Focal Point and Payrite software.

Practical Skills - Identified by application and interview

Essential              Strategic thinking, efficient systems, good written and oral communication skills,

team leadership and management skills.

Desirable             Crystal report writing,

Disposition &Attitude - Identified by interview

Essential              A positive and flexible approach, good communication and interpersonal skills, customer service focus, positive attitude to culture.

Desirable             An interest and knowledge of the theatre or performing arts.

COMPETENCIES

=         Achieving Results – actively contributes to organisational success at various levels

=         Attention to Detail – supports quality through accuracy and efficiency

=         Customer Orientation – positively influences customer opinions and behaviours

=         Commercial Acumen – considers economic impact of business decisions 

=         Corporate Governance – confidently interprets legal or statutory requirements

=         Expertise In Role – has prolonged or intense experience of practice or education in role

=         Financial Awareness – interprets financial data to the benefit of the organisation

=         Leadership –  engenders trust, inspiration and commitment in others

=         Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

=         Working With Others – brings people together, shares information, builds trust