Job Title:                                                Theatre Housekeeper

Department:                                           Theatre & Sales Team

Who you report to:                                   Theatre Operations Manager

Who reports to you:                                 Theatre Cleaning Assistants

Salary:                                                    £11.51 per hour (Officer Grade 2) 35 - 39 hrs per week

Probation Period:                                      3 months

Holiday entitlement:                                 20 rising to 25 days + public holidays 

Background:

The Theatre Housekeeper manages the cleaning and housekeeping function, staff and contractors within the Theatre & Sales Team and is responsible for ensuring a high standard of cleanliness and tidiness in the front of house, auditoria and backstage areas of the theatre.  

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide a clean, tidy and welcoming environment for customers, visitors and staff

To engender a high level of pride within the cleaning team for maintaining the building

To support the organisation in achieving its CRM aims

What your main duties cover:   

Attend weekly operations meetings to ensure the cleaning team are briefed and aware of all events and activities in the building.

Manage the staff rota ensuring adequate staff cover, process weekly timesheets and manage holiday allocations.

Manage all cleaning/hygiene contracts and contractor relationships, ensuring stock and service levels are always maintained.

Manage the cleaning team, undertake briefings, provide performance feedback and deliver annual appraisals.

Ensure customers’ requirements are delivered and ensure excellent customer service is maintained at all times.

Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.

Manage the weekly, monthly and yearly cleaning plan for the building in consultation with the Theatre Operations Manager.

Manage the cleaning rota, ensuring all areas of the building are cleaned to the highest standard.

Create and manage the staff induction and training plan, ensuring staff receive briefings as and when necessary.

Manage daily checks of all areas in the building, reporting any maintenance or health & safety issues and specialist cleaning requirements.

Create and monitor the cleaning log, ensuring all issues are dealt with in a timely manner.

Undertake the ordering & supervise the delivery of cleaning supplies.

Ensure cleaning equipment is maintained and stored accordingly.

Ensure the correct disposal of waste materials.

Observe environmental regulations and adopt best practice.

Housekeep the theatre flats and Green Room and take responsibility for the laundry.

Communicate and assist, as necessary with all other key personnel within the Theatre & Sales department to ensure a clean and safe environment.

Liaise with relevant Library of Birmingham cleaning staff as and respond accordingly.

Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.

Any other reasonable duties required for the smooth running of the Theatre & Sales Team

Qualifications:

General standard of literacy and numeracy.

Health & Safety.

Food Hygiene.

Previous Experience:

Ability and willingness to develop excellent customer service skills is essential.

Experience of managing a cleaning operation is essential.

Experience of managing a team is essential.

Experience in a customer focused environment is desirable.

An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

Positive and helpful attitude.

Flexibility, dedication and commitment.

Willingness to learn new skills and activities.

Established in 1913, The REP has an unparalleled history as a pioneering repertory theatre.  Under the new Artistic and Executive leadership of Sean Foley and Rachael Thomas the theatre is at a time of significant renewal, with the vision of being a national and international centre for artistically ambitious popular theatre. 

Birmingham Repertory Theatre is seeking:

Chair of the Board of Trustees

In summer 2019 new Artistic and Executive Directors were appointed to lead The REP and in autumn our longstanding Chair, Angela Maxwell OBE, stepped down after six years with the organisation.  We are now looking for a Chair with significant personal standing, leadership ability and depth of experience in the cultural or business sector to join The REP at this exciting time.

As the new executive leadership team begins to refresh and revitalise the vision for The REP, we require a Chair who can lead the Board in its governance of the theatre and build deep relationships with partners, funders (public, private and individual), policy makers and other influencers who will support and enhance the delivery of The REP’s vision.

It is important that you are passionate about the role art can play in empowering people’s lives and that you are willing to invest your time and energy supporting Birmingham Repertory Theatre to build its reputation and profile regionally, nationally and internationally.  Previous Chair experience is not essential but would be highly desirable.                 

Trustees of the Board

Following the appointment of new Executive and Artistic Directors in 2019, which coincided with our Chair and several longstanding Board members standing down due to terms of office ending, we are looking for Trustees with a depth of experience in the cultural and business sectors to join The REP at this exciting time. 

As the new leadership team begins to refresh and revitalise the vision for The REP, we are seeking Trustees who can help the Board in its governance of the theatre and build deep relationships with partners, funders (public, private and individual), policy makers and other influencers who will support and enhance the delivery of The REP’s vision.

It is important that you are passionate about the role art can play in empowering people’s lives and that you are willing to invest your time and energy supporting Birmingham Repertory Theatre to build its reputation and profile regionally, nationally and internationally.  Previous Trustee experience is helpful but not essential and we proactively support new Trustees. 

Deadline for applications: 31^st January 2020

For more information, please click on the The REP Chair and Trustees application pack in the download section on the right.

To apply please forward a CV together with a supporting statement to:

Professor David Roberts FEA

Interim Chair

c/o Birmingham Repertory Theatre

6 Centenary Square

Birmingham

B1 2EP

Email: david.roberts@bcu.ac.uk

Please make it clear which role you are applying for.

The REP is an equal opportunities employer and actively promotes diversity in its staff. We particularly welcome applications from minority ethnic and disabled people as they are under-represented on our Board.

Job Title:                          Events Co-ordinator

Department:                     Events 

Who you report to:                        

Who reports to you:          NA

Salary:                               £20,503.08 (Officer Grade1)

Probation Period:              3 months

Holiday entitlement:          20 rising to 25 days + public holidays 

Background:

The Events Co-ordinator organises and supports the delivery of all UVB events across the REP and the Library of Birmingham

The aim of your job is:

• To provide excellent customer service to customers and visitors to UVB events
• To ensure the safety, comfort and wellbeing of customers and staff at all times
• To support delivery of UVB’s  business plan
• To identify and target new sources of income for UVB
• To contribute to the delivery of the annual commercial events income target
• To service the needs of all clients of UVB

What your main duties cover:   

Events

• Update and distribute daily introductions and checklists for all events
• Take final detail site visits and establish and record final details for all meeting room events
• Process and record all events requirements: rooms, catering, equipment, decoration etc
•  Provide accurate prices to the client based on their specific requirements
• Ensure that all departments have appropriate and complete function sheets for their daily function meetings
• Manage all function food orders with relevant suppliers
• Manage the change logs
• Ensure all functions are carried out in accordance with agreed standards
• Support the Meet & Greet Desk when required.

Administration

• Develop and maintain filing, archive and other administrative systems
• Manage the initial introductions & sending the appropriate checklist
• Process and record all final details and update function contracts. Maintain and develop the event database (Artifax)
• Manage the ‘business on the books’ spreadsheet is kept up to date with final detail spends.
• Support the events team, with up to date signage for events
•  Provide accurate costing and charging information to the Events Finance Administrators

Customer Service

• Support the planning and organisation of all events
• Liaise closely with events team to ensure the smooth delivery of events
• Maintain good working relationships with all clients
• Monitor and respond to client feedback

General

• Attend team and function brief meetings
•  Maintain a high standard of appearance when working with the public
•  Work closely with all REP & LoB staff to ensure excellent customer service
•  Liaise with relevant REP & Library of Birmingham staff as and when necessary
•  Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection
•  Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself
• Support the organisation and its staff through the effective use of the performance management system
• Any other reasonable duties required to ensure the smooth running of UVB

Previous Experience:

• Experience of working in a hospitality environment is essential
• Experience of coordinating events  is essential.
• Experience of working in a producing theatre or similar charitable environment is desirable
• Experience of CRM systems and Artifax is desirable

Essential Skills

• Computer literacy and competence in drafting a range of documents is essential
•  A good telephone manner and confidence in client facing environments in essential
•  Excellent customer service skills are essential
• Takes the initiative and has commercial acumen
• Diplomacy, communication skills and good presentation are all essential

Personal attitudes:

• Positive, proactive, self motivated and flexible approach
• Genuine interest in the Arts
•  Able to manage time effectively
•  Ability to cope with physically demanding work
• Be a logical and effective problem solver and decision maker
• Able to carry out work under pressure and maintain good humour and diplomacy
• A willingness to work evenings  and at weekends when necessary
• A desire to learn and develop
• Be able to show initiative and resilience when dealing with change

Competencies:

UVB uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position.  We use the framework during selection, performance appraisals and change management processes.

• Achieving Results – actively contributes to organisational success at various levels
• Business Focus – ensures all actions support organisational aims and objectives
• Communication – ensures good flow of relevant information to create mutual understanding
•  Customer Orientation – positively influences customer opinions and behaviours
•  Meeting Deadlines – plans thoroughly in order to achieve and deliver to others
• Planning and Organising – plans, schedules and prioritises tasks to deliver a programme
•  Team working – works collaboratively with others to achieve common goals
•  Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

                                       REGIONAL TRAINEE PRODUCER PLACEMENT 

Stage One is delighted to announce that applications are now open for the 12 month Producer Placements in four regional subsidised theatres and organisations across the UK. Birmingham Repertory Theatre, Liverpool Everyman & Playhouse, Mercury Theatre Colchester and Sherman Theatre have previously been announced as the hosts for the Stage One's Regional Apprenticeships in 2020.

Stage One's Trainee Producer Placement scheme offers unique hands-on training and development opportunities for outstanding entrepreneurial individuals to learn within a dynamic and practical environment.

The aims of the regional scheme are:

• To graduate 4 emerging producers from the programme who have developed their producing knowledge and increase their commercial contacts over a 12 month placement
• To support subsidised venues in their plans to exploit work commercially and acknowledge the importance of the placements in supporting this cultural change

For more information, please click on the STAGE ONE 'Regional trainee producer placement' job description in the download section on the right. 

Applications will close on Monday 10 February 2020 at 10am.

To apply, candidates simply fill in an online form found on the Stage One member's page – candidates can log in or sign up to apply.

To find out more visit: https://www.stageone.uk.com