Careers and Vacancies - Birmingham Rep
Agency Sales Coordinator

 

 

Job Title:                                 Agency Sales Coordinator

Who you report to:               Sales Manager

Who reports to you:             na

Salary:                                     £17,968

Hours:                                     39 hrs TOIL

Probation Period:                  3 months

Holiday entitlement:             20 days + public holidays, rising 1 day per year to 25

 

 

The role:

 

Unique Venues Birmingham is a new venture between Birmingham Repertory Theatre (REP) and the Library of Birmingham (LoB) to exploit the excellent conferencing and hospitality opportunities offered within the shared building on Centenary Square in the centre of the city.  UVB is now expanding to provide a venue agency operation (UVB Solutions) for clients whose requests cannot be accommodated within the REP or LoB.

 

The aim of your job is:

 

  • To improve income generation from conferences and events

  • To encourage and develop customer loyalty & retention

  • To raise the profile of UVB

  • To service the needs of the team

  • To communicate the brand values of the organisation

  • To provide excellent customer service to customers and visitors to The REP & LoB
  • To ensure the safety, comfort and wellbeing of customers and staff at all times
  • To maintain standards of quality in all areas of the department’s work

 

 

Key responsibilities

             Management of the venue-finding desk for reactive calls

             Management of team or any outsourced resource for this service

             Proactive activity relating to repeat sales

             Management of commission

             Marketing relating to the proactive sales activity

             Weekly and monthly reporting of sales pipeline

             Attendance at Agency Showcases with venues

             Site Inspections of venues/ with without clients

             Proactive telesales & inputting information into Gratis system

             Sharing data with the proactive sales team for account development

             Management of existing clients of UVBS

             Implementation of sales strategy for UVBS

             UVBS conference agency strategy

             Chasing business and conversion

             Directing and managing the office enquiry team

             Agreeing preferred venues and commission levels

             Attend client show-rounds

             Enquiry handling

             Choosing venues for clients

             Liaising with venues on enquiries

             Proposals and managing Gratis system

             Client enquiries

             Website requests

             Weekly & monthly reporting on enquiries

             Commission process and payment

             Follow up to all clients for feedback re events and potential new business

             Export client details from GRATIS to enable Eshot communications to clients

 

 

General

 

  • Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety, Data Protection & Safeguarding

  • Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself

  • Support the organisation and its staff through the effective use of performance management systems

  • Any other reasonable duties required for the smooth running of the Unique Venues Birmingham

     

    COMPETENCIES:

  • Achieving Results – actively contributes to organisational success at various levels

  • Business Focus – ensures all actions support organisational aims and objectives

  • Communication – ensures good flow of relevant information to create mutual understanding

  • Customer Orientation – positively influences customer opinions and behaviours

  • Data Analysis – uses information to positively inform business decisions

  • Safety Orientation – actively considers the safety and wellbeing of self, customers and staff

 

 

PERSON SPECIFICATION

To fulfil the post of Agency Sales Coordinator, the ideal candidate will possess the following qualities, skills and attributes:

 

Work related experience:

  • Preferable experience with either a conference agency using the Gratis system, or in the sales office of a conference venue or hotel.

  • Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.

  • A good track record in managing multiple tasks, working to deadlines and responding well under pressure.

  • Two or more years experience of working in a commercial department

  • Experience of dealing with people effectively and diplomatically.

  • Experience of database management and research.

  • Working knowledge of Microsoft Office packages, specifically Word, Power Point and Excel.

  • Well-organised and responsible with an aptitude in problem-solving
  • Excellent verbal and written communication skills
  • A team player with high level of dedication
  • Certification in sales or marketing will be an asset

 

Disposition:

  • Excellent communicator with very strong negotiating skills – face to face, over the telephone, in written correspondence.

  • Ability to deal tactfully with sensitive information and work diplomatically with a wide diversity of people.

  • Professional attitude with a commitment to delivering the highest quality of work and engendering high standards from others.

  • Meticulous approach to tasks, which, once started, are then successfully completed.

  • Attention to detail especially where planning events.

  • Creative aptitude and the ability to think laterally about issues and problems.

  • Self motivated, with the ability to work with the minimum of supervision and take initiative where appropriate.

  • A real team player.

  • Ability and willingness to work flexible hours.

     

    Interests:

  • A passionate interest in contemporary culture and particularly theatre and literature

  • A keen interest in learning new skills and furthering your breadth of knowledge concerning marketing and business development.

  • A commitment to furthering the aims of UVB for the benefit of The REP and LoB.

     

 

Location

UVB

Department

Events

Salary

£17.968.08 + TOIL

Closing Date

Fri, 01 Feb 2019

Apply Now

Executive Director

  

 

Artistic and Executive Director 

 

 

Following Roxana Silbert’s appointment as Artistic Director at Hampstead Theatre and Stuart Rogers deciding to end his successful 18-year term as Executive Director, the board of The REP is seeking a new leadership team with the vision, skills and experience to build on the very strong foundations in place and take the theatre on to even greater success in the future. Applications are welcome from individuals or job-share for either role, joint applications for both roles or, indeed, proposals for a different structure.

Candidates wishing to apply for Job-share, combined position or alternative structure should apply individually, making reference to their proposal and with whom they are co-applying in the cover letter.

You can download the job information pack from the 'downloads'section to the right of this page. To apply, please click on the apply now button at the bottom of this page.

The closing date for the receipt of applications is Sunday 3rd February 2019, and initial interviews will be held in Birmingham on Monday 25th and Tuesday 26th February 2019.

 

The REP is an equal opportunities employer and actively promotes diversity in its staff. We welcome applications from all suitably qualified people, regardlelss of their gender, race, disability, sexual orientation or age. 

 

 

 

Location

BRT

Department

Executive & Administration

Apply Now

Artistic Director

  

 

Artistic and Executive Director 

 

 

Following Roxana Silbert’s appointment as Artistic Director at Hampstead Theatre and Stuart Rogers deciding to end his successful 18-year term as Executive Director, the board of The REP is seeking a new leadership team with the vision, skills and experience to build on the very strong foundations in place and take the theatre on to even greater success in the future. Applications are welcome from individuals or job-share for either role, joint applications for both roles or, indeed, proposals for a different structure.

Candidates wishing to apply for Job-share, combined position or alternative structure should apply individually, making reference to their proposal and with whom they are co-applying in the cover letter.

You can download the job information pack from the 'downloads'section to the right of this page. To apply, please click on the apply now button at the bottom of this page.

 

The closing date for the receipt of applications is Sunday 3rd February 2019, and initial interviews will be held in Birmingham on Monday 25th and Tuesday 26th February 2019.

The REP is an equal opportunities employer and actively promotes diversity in its staff. We welcome applications from all suitably qualified people, regardlelss of their gender, race, disability, sexual orientation or age. 

 

Location

BRT

Department

Executive & Administration

Closing Date

Sun, 03 Feb 2019

Apply Now

Cafe, Bar and Restaurant Supervisor x2

  

 

Job Title: Café Bar/Restaurant Supervisors (x2)

Department: Catering

Who you report to: Deputy Manager/Catering Director

Who reports to you: Café Bar/Restaurant staff 

Salary: £9.82 ph annualised fixed term (42 hrs/week)

Probation Period: 6 months

Holiday entitlement: 20 rising to 25 days + public holidays

Background:

The Café Bar/Restaurant Supervisors work across the Catering & Bars function are responsible for ensuring that food and beverages are efficiently served to a wide variety of clients. 

The aim of your job is:

To provide excellent customer service to customers and visitors to The REP

To provide a clean, tidy and welcoming environment for customers, visitors and staff

To deliver catering of a high quality and standard in a timely and efficient manner

To support the organisation in achieving its CRM aims

What your main duties cover:

Supervise all staff on the shift rota ensuring quality of delivery at all points of service.

 Liaise with theatre managers and Deputy Manager to ensure smooth coordination of activities.

 Serve food and beverages throughout the day and evening to theatre customers and members of the public.

 Ensure efficient operation on a day to day basis, dealing with issues promptly and efficiently

 Manage or escalate all bookings and enquiries as necessary

 Adhere to the stock, cash and other operational policies

 Oversee product and service quality in all aspects of the operation

 Perform required line checks at appropriate intervals

 Anticipate and place ad hoc top up stock orders as required

 Prepare all interval drinks orders to ensure swift and efficient service.

 Clear tables and maintain a clean and tidy public environment.

 Load and unload bar dishwasher, ensuring glass stock is maintained throughout service.

 Stock shelves and ensure a healthy stock is maintained at all times.

 Serve beverages to any conference or banqueting activity.

 Cash-up and reconcile till at end of shift.

 Support the efficient delivery of all catering needs.

 Ensure the environment is tidy and reflective of brand values at all time

 Follow all protocols as defined by the Catering Director.

 Work closely with theatre managers and Deputy Manager to eliminate anti-social activity.

 Work across the theatre front of house operation as and when required (cloakroom, crush bars, Treats).

 Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.

 Undertake any specific or seasonal cleaning as required.

 Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.

 Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.

 Any other reasonable duties required for the smooth running of the Catering & Bars Team

Qualifications:

General standard of literacy and numeracy.

Previous Experience:

Ability and willingness to develop excellent customer service skills is essential.

 Experience of supervising staff is essential.

 Experience in a customer focused environment is desirable.

 An interest and knowledge of the theatre is desirable.

Personal attitude/ attributes:

Positive and helpful attitude.

 Flexibility, dedication and commitment.

 Willingness to learn new skills and activities.

 Ability to work and contribute as a member of a team.

 Excellent communication and interpersonal skills.

 Works well under pressure and to deadlines.

 Understands the importance of good internal and external customer relations.

 An excellent eye for detail and a commitment to excellence.

 High dress & appearance standards and excellent time keeping.

 Reliable and takes a positive and enthusiastic approach to work.

 Ability to work weekends and evenings and unsociable hours.

Competencies:

The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position. We use the framework during selection, performance appraisals and change management processes.

 Attention to detail - supports quality through accuracy and efficiency

 Achieving Results - actively contributes to organisational success at various levels

 Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

 Customer Orientation - positively influences customer opinions and behaviours

 Managing Others – motivates people to increase performance and achieve job satisfaction

 Working With Others – brings people together, shares information, builds trust

 Procedural Adherence - supports and develops policies, procedures and systems of work

 

Location

Marmalade BREL

Department

Catering

Salary

£9.82/hour

Closing Date

Fri, 25 Jan 2019

Apply Now

Cafe, Bar and Restaurant Staff (x3)

   

 

 

 

 Job Title:                            Café Bar/Restaurant Staff (x3)

Department:                      Catering

Who you report to:         Deputy Manager/Supervisors

Salary:                                  £8.75 per hour (zero hour contract) 

 

Background:

The Café Bar/Restaurant Staff work across the Catering & Bars function and are responsible for serving food and beverages to a wide variety of clients. 

The aim of your job is:

 To provide excellent customer service to customers and visitors to The REP

 To provide a clean, tidy and welcoming environment for customers, visitors and staff

 To deliver catering of a high quality and standard in a timely and efficient manner

 To support the organisation in achieving its CRM aims

 

What your main duties cover:

  • Serve food and beverages throughout the day and evening to theatre customers and members of the public.

  • Prepare all interval drinks orders to ensure swift and efficient service.

  •  Clear tables and maintain a clean and tidy public environment.

  • Load and unload bar dishwasher, ensuring glass stock is maintained throughout service.

  • Stock shelves and ensure a healthy stock is maintained at all times.

  • Cash-up and reconcile till at end of shift.

  • Support the efficient delivery of all catering needs.

  • Follow all protocols as defined by the Catering Director.

  • Work closely with theatre managers and Café Bar/Restaurant supervisors to eliminate anti-social activity. 

  • Work across the theatre front of house operation as and when required (cloakroom, crush bars, Treats).

  • Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.

  • Undertake any specific or seasonal cleaning as required.

  •  Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.

  •  Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.

  • Any other reasonable duties required for the smooth running of the Catering & Bars Team

     

    Qualifications:

  • General good standard of literacy and numeracy.

     

    Previous Experience:

  • Ability and willingness to develop excellent customer service skills is essential.

  •  Experience in a customer focused environment is essential

  • An interest and knowledge of the theatre is desirable.

     

    Personal attitude/ attributes:

  • Positive and helpful attitude.

  •  Flexibility, dedication and commitment.

  •  Willingness to learn new skills and activities.

  • Ability to work and contribute as a member of a team.

  • Excellent communication and interpersonal skills.

  •  Works well under pressure and to deadlines.

  • Understands the importance of good internal and external customer relations.

  • An excellent eye for detail and a commitment to excellence.

  • High dress & appearance standards and excellent time keeping.

  • Reliable and takes a positive and enthusiastic approach to work.

  • Ability to work weekends and evenings and unsociable hours.

     

    Competencies:

    The REP uses a competency framework to describe the abilities and personal attributes that are displayed by people who are successful in this particular position. We use the framework during selection, performance appraisals and change management processes.

     

  • Attention to detail - supports quality through accuracy and efficiency

  • Achieving Results - actively contributes to organisational success at various levels

  • Safety Orientation - actively considers the safety and wellbeing of self, customers and staff

  • Customer Orientation - positively influences customer opinions and behaviours

  • Working With Others - brings people together, shares information, builds trust

  • Procedural Adherence - supports and develops policies, procedures and systems of work

 

Location

Marmalade BREL

Department

Catering

Salary

£8.75/hour (zero hour contract)

Closing Date

Fri, 25 Jan 2019

Apply Now