Customer Care

The REP is recognised locally and nationally as a centre of artistic excellence and we aim to complete this package by achieving the highest standards of customer service. Our goal is to create a pleasant, welcoming atmosphere which complements the quality of the work seen on stage and to ensure that our customers experience a trouble-free visit from beginning to end. To do this we look at three key areas and we look to improve our practice in each one.

Communication:

The information we provide should be in ‘plain English’. Our publicity material should be clear and concise. Our booking system straightforward.

Creating a welcoming environment:

Our staff should be presentable, approachable and well informed. Our building should be accessible to all.

Feedback:

We aim to react to positive and negative customer comments in a timely and consistent way and to ensure that all feedback is used to inform decision making about improvements to the service we offer. We will respond to comments and suggestions within 8 working days.

Talk to us!

We want you to feel that The REP is your theatre – so your feedback is really important to us. Whether you want to swell our heads by letting us know what we’ve done well, or advise us of something we could have done better, please get in touch. Email hm@birmingham-rep.co.uk